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Business Profile

Marketing Consultant

SNLOB.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 12, 2024 I was charged $49.95 for a membership that I did not agree to. I requested a refund and was told one was issue. The charges have not been removed from my credit card as of date. The told me to check with my credit union. Of course they can't tell if a refund is pending.

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I currently have recurring payments in the amount of $49.95 per month coming out of my bank each month . I never agreed to any type of service whatever this company is charging me for. I know nothing about this. I called my bank I have called my local police department who encouraged me to contact the BBB apparently this recurring payment has been going on for over a year. I just recently was going through my bank statement and came across this charge I was having on a regular basis . Again can't express this enough I know knowing about this charge. Need bank statements for varification of charges be more than glad to provide whatever is needed . I also tried many times to call this company from the phone number on the business website if that is what it is anyways. As soon as you call the number provided on the website a male voice says something about billing department that's strange it's self what company has a contact number for their business and as soon as you call it. The person mentiones billing usally your transferred for that part of the business. The voice tells you to click a couple of numbers then it hangs up. This happens everytime upon calling the number listed.

    Business Response

    Date: 04/16/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 04/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

SNLOB.com is NOT a BBB Accredited Business.

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