Complaints

This profile includes complaints for WinkBeds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

WinkBeds has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  WinkBeds

  382 NE 191st St # 53890 Miami, FL 33179-3899

• 

  Winkbeds

  1100 s 12th st Watertown, WI 53094-7507

• 

  Winkbeds

  166 Bowery New York, NY 10012-4658

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their bed causes physical pain and they will not refund our money without jumping through ridiculous hoops. I ordered their bed, tried it for a couple nights. Both my wife and I experienced severe pain both nights. There was no way that we could spend another night on this bed. The only way to contact these people for a refund is through email. When I used email to explained our situation, they blew me off, told me that I must "get used to" and "break in" their bed for 30 nights before I can make a return. I have attached their response. There is no statement of requirement in their response email or on their FAQ on their site. I called their order line and was able to speak with a manager. He told me to go the site and read their warranty/"HASSLE-FREE returns" link. I have attached an image of what that looks like as well. It's not easy to read and not clear. It'ss the most confusing, illegible, "hassle-free" trial period statement I have ever seen. Additionally, the trial period in their FAQ section and their statement section states that the trial is for 120 days. It really isn't a trial period of 120 days if the first 30 days have a break-in period. They're claiming you can't possibly know if the bed will work for you (or not) unless you spend 30 horrible nights on their bed. After that, you can make a determination, for 90 days, if the bed will work for you or not. This is clearly disingenuous. At the bottom of their email it states their mission:"At WinkBeds, our vision is to build the world's most people-centric mattress company...we want to bring...integrity and above all, humanity to the mattress-buying and owning experience."All I want is refund and for them to take back their horrible bed. If I can find where this company is based, I will be filing a complaint with the state attorney general as well. It may or may not go anywhere, but it will at least be on file in case anyone else runs into this issue.

  Business Response

  Date: 08/09/2024

  We've resolved the issue directly with the customer. 

  Customer Answer

  Date: 08/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The day my original mattress arrived we saw a stitching issues and sent Pictures of it to the company as well as called. They said not to worry with the warranty would cover the problem. Well we ended up having more stitching issues and they replaced it vs repairing. Well the new replaced mattress which like original has always had a mattress cover on it has stitching coming apart even worse. Sent pictures again and they claim the friction from mattress covers will do this. I am 65 yrs old and NEVER in my life had such issues. I have a mattress over 20yrs old in another room that is still in perfect condition. We only replaced because we went to a split King! They say no warranty after replaced mattress so their warranty is gone after 1 yr on a mattress that was not cheap. I can't even say it's from weight since I don't even weigh 100lbs, or children because no children are in my home. ******** was turned as there directions as well. What kind of warranty or customer service is this. They Should have replaced before warranty on day one knowing there was a problem. To me it seems to be an issue with the tension or something with their machines not a mattress cover rubbing the mattress which is to protect it. Would they blame the sheets too? I don't believe mattress are meant to be slept on without any cover.

  Business Response

  Date: 08/14/2024

  We honored the terms of the warranty for this customer by replacing her mattress. Following that, the customer accepted a partial refund as a concession for the issues she continued to experience. 

  Customer Answer

  Date: 08/27/2024

  This was Winks response to me again. So no matter that the mattress was damaged at time of delivery and told me not to worry because of warranty even though I wanted replaced. It seems to me they knew a problem was there and figured they would replace it not to long after and then would no longer have a warranty.  I consider this an issue and they will find any excuse. They even tried to say a MATTRESS COVER could cause the issue when all mattress co. request you to use one to PROTECT the mattress not ruin it. 

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22053569
  
  I am rejecting this response because:

  This was Winks response to me again. So no matter that the mattress was damaged at time of delivery and told me not to worry because of warranty even though I wanted replaced. It seems to me they knew a problem was there and figured they would replace it not to long after and then would no longer have a warranty.  I consider this an issue and they will find any excuse. They even tried to say a MATTRESS COVER could cause the issue when all mattress co. request you to use one to PROTECT the mattress not ruin it. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/30/2024

  As indicated previously, we honored the terms of the warranty for this customer by replacing her mattress. Following that, the customer accepted a partial refund as a concession for the issues she continued to experience. Customer is welcome to purchase a new mattress at 50% off the retail price under our "Any Reason" replacement guaranty, and of course keep the current mattress as well. 

  Customer Answer

  Date: 08/30/2024

  I personally don't want to spend 50% even to buy another mattress from this company after all of the issues. Why would I when the first one was an issued day of delivery! Then told not to worry covered under warranty that didn't get better so no warranty in just a little over a year. They can refund at least 50% on the one mattress instead. 

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22053569
  
  I am rejecting this response because:

  I personally don't want to spend 50% even to buy another mattress from this company after all of the issues. Why would I when the first one was an issued day of delivery! Then told not to worry covered under warranty that didn't get better so no warranty in just a little over a year. They can refund at least 50% on the one mattress instead.
  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Winkbeds sold me a faulty product and then did not stand by their warranty. Their customer service was so poor it was clearly intentional so that you would give up. A truly unscrupulous company.

  Business Response

  Date: 07/22/2024

  WinkBeds stands behind its products. We offer a full replacement guaranty for any manufacturing defect. In this case, customer didn't provide any evidence indicating a manufacturing defect. If they'd like to replace their mattress with a new or different one, we are happy to offer them a replacement at 50% off. 

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a winkbed and foundation. There are slats on the foundation under the mattress and they keep falling down and then the bed falls down. I asked for a refund and they approved a refund. They said it has to go back on the card that was used to purchase it. I had to get a new bank card reissued so, it's the same account. And now they are saying they can not give me a refund. Now I can't use my bed until I get this fixed and can purchase a new foundation locally.

  Business Response

  Date: 07/03/2024

  We are happy to issue a refund to the original payment method which is a credit card. We are unable to process a refund any other way. This has been communicated to the customer.

  Customer Answer

  Date: 07/06/2024

   
  Complaint: 21917927
  
  I am rejecting this response because:

  The card I used at that time is no longer active.  I gave them an active credit card.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/18/2024

  Our credit card processor's guidelines and procedures dictates the manner in which we can provide a refund. Refunds must be provided to the original payment method. This is to avoid fraud. 

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the original transaction was in October 2022 ... and have been trying to resolve the issue since.. emails and phone call with little to no response or solution.. original price $1749.00 purchased a mattress and it came deformed .. was told to give it 6 months to relax... but the free trial was only 120 days.. the bed is deformed on the ends never relaxed .. bent from being in the box... but the only thing that they have a warranty for is sagging of 1.5 inches or more ... WHAT??? ... any way it does sag it does cause back issues for both my husband and i so much we had to go out and purchase another .. it sags when we are in it ... but 2 inches haha should i take a pic of that?? and send it to them ... and their only solution is to replace it with the same thing... what would i want another for?- the worst thing is they only have email no phone calls really ... unless you bring it to sales persons attention...takes a while for them to respond if they do after several attempts... and then solutions are limited .. which im sure they do on purpose..... free trial has ended ...communication is poor ... representatives are rude!!order number... #******* basically ... they really just put me off until there were no options available .. but to accept $200 off... they have the rest of my money and we have a mattress we can't use.. beyond the pictures attached the bed has tremendous sink for my 100 pound frame.. and husband 150 ,,, only thing offered was... send pics without a body on the bed proving 1.5 inches in sag ...and we then can get a new bed at 50% off ...WHAT?????.... this company is not customer friendly nor legit ... constructed very very very poorly... very poorly!!! PS... bed only been slept in for 2 months :(

  Business Response

  Date: 06/21/2024

  We tried our best to work with this customer, who purchased almost two years ago. The pictures showed don't illustrate any kind of defect, its only wrinkles in the outside fabric. Nevertheless, we extended the customer's trial period two times and gave her a courtesy refund in the interest of good business. She had an opportunity to return the product within the free trial period (which was twice extended) for a full refund but she decided not to do so. 

  Customer Answer

  Date: 07/02/2024

  Hello ... you gave winkbeds  more than 10 days to respond and even reached out to them 2 times .. ...HMMM.. and not me.( email and internet not working due to weather)... but..with that being said ... they are not addressing the  ssue .. the issue was that there were deformities in the mattress.. and they asked me to wait 6 months until they( the ends of the bed) relaxed .. but they never did .. in which during that time they full well knew the 120 trial period would lapse ... even though trial period was extended they told me to continue to wait ....i believe at least a substantial discount off this bed if not full refund would be in order .... .. the bed arrived completely deformed... as well as the most uncomfortable bed i have ever slept in.... again .. they have gotten time to respond  to you and to me ... several times ... unfortunate .. i had to take care of my father away from home for most of the trial period as well ..as you can see in the photos that is how the mattress looks still today .. and needs to be addressed with at least another partial refund if not full...  this company is not taking responsibility for there misfit bed i received ...

  Customer Answer

  Date: 07/02/2024

  I realize youre an enforcement agency But you gave them plenty of time and not me time to respond They did not make a good faith effort and try to resolve this. They just danced around the problem if my second complaint that I just emailed you this morning could be forwarded to them. That is what I would like But if not so I lost $1750 and really not fair I will take Some of the blame, but not all of it Just not very good way of doing business as you can see there are many other complaints on them

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a king ******** from *******. It was great until recently I noticed that it was sinking more than usual in the center when lying on the ********. It is noticeable and I started to also get hip/back pain and I wasn't getting the same quality of sleep that I once was with the ********. I contacted Winkbeds customer service and described the issue. The response I received was to measure the sink when no one is lying in the bed. That wasn't my issue and because the sink wasn't to their defined standards, no support would be provided. This was an expensive ******** with a "lifetime" warranty. I now have a ******** that I am miserable in and I'm out $1,700.

  Business Response

  Date: 06/21/2024

  WinkBeds does offer a lifetime warranty against manufacturing defects and a 50% off "any reason" replacement guaranty. The customer is welcome to utilize the "any reason" guaranty in this case. Unfortunately the customer's personal comfort after sleeping on the mattress for over a year is not guaranteed. 

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21790272
  
  I am rejecting this response because it's not personal comfort.  The bed has changed and should not sink like you are falling into the center.  There are numerous complaints about this.  Just so everyone is clear, even if you spend MORE money at 50% off, you do not have a warranty on that bed.  I would urge everyone to find a way to submit a review for Winkbeds.  Where can I go to do that?  You have many reviews on your website that you showcase.  Where are they from? 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/01/2024

  The customer accepted our 50% replacement offer. 

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21790272
  
  I am rejecting this response because this was not an amicable resolution and available option.  That option is available to anyone, regardless if they are happy with their mattress.  To be clear, and all readers should know this, the response from Winkbeds was dismissive and there was no attempt to provide a meaningful resolution.  You did not do me a favor and this was, unfortunately, my best option available financially and the time constraint I was working with.  Again, the warranty provided is inadequate for the cost of the bed; I have spent nearly $3,000 with Winkbeds.  Also, you do not provide a warranty for the replacement bed.    Finally, I ask you again, where can I submit an online review for your product? Why is support only available online and we don't have a live person to call?
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number is ****** I emailed with all the details and the responses I have received are not adequate. We have been sleeping on other beds in the house because my husband and I have not been able to sleep on the bed for a year and half. I made sure we rotated, we bought a brand new frame and bed and confirmed the weight that it would support before getting the mattress. Im in awe the level of unprofessionalism of this company. I requested a supervisor to call as well- and received no response. The bed sags and doesnt support and we have both had lower back issues since that happened. We are both healthy, physically fit but everytime we sleep on this bed we cant get up. Dont waste your money. Their claims are bogus - there can never really be a physically damage of sagging unless that was intentional and you dont cover misuse so they are just luring people in yet dont want to stand by their product. At 1799 price it was not cheap.

  Business Response

  Date: 04/26/2024

  WinkBeds offers a risk free 120 night free trial, a lifetime warranty against manufacturing defects, and a 50% any reason replacement guaranty. This customer was welcome to return their mattress anytime within the trial period if they found it so uncomfortable. As there is no evidence of a manufacturing defect, they are welcome to select any new mattress at 50% off the retail price. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My winkbed arrived damaged and is causing me back,neck and hip pain daily.i contacted the customer service and even sent photos of the damage. They not only refused a refund,exchange or anything saying the mattress was not damaged.The mattress was also manufactured by another bedding company that filed bankruptcy due to many problems.******* promoted they are made in ********* not by a 3rd party company.They will also not speak about it over the phone which I find strange. Im looking into legal action and consumer protection now.

  Business Response

  Date: 04/02/2024

  We've done our best to appease this customer by accepting several mattress returns and providing replacement mattresses over the last four years, but unfortunately they remain unsatisfied. There is no evidence of a damaged order. 

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21474546
  
  I am rejecting this response because:

  Actually I had only purchased one bed over 3 years ago and accepted one exchange. This mattress is clearly damaged on the photos and causing pain and discomfort!I also noticed the mattress was made by a third party party company by the name of Corsicana mattress company.i feel like I was deceived because I thought it was made by WinkBedss in **********I will likely have to seek a lawyer in this situation.

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/16/2024

  Corsicana manufactures mattress for WinkBeds and they are located in ********** 

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21474546
  
  I am rejecting this response because:

   my mattress was made in ***** not ********* and I have still not received a return option for a damaged mattress. Upon further review Corsicans bedding filled for bankruptcy in recent history due to many problems. Im taking further action if no return is accepted.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/26/2024

  We are sorry to hear that the customer is experiencing all this pain they speak of, I'm not sure how any of that is attributable to our mattresses. We've done our best to appease this customer by accepting several mattress returns and providing replacement mattresses over the last four years, as we've mentioned previsouly. This customer has been difficult and unfortunately they remain unsatisfied. There is no evidence of a damaged order. Corsicana is a mattress manufacturer in ********* that WinkBeds uses to build there products which is why their name appears on the law tag. 

  Business Response

  Date: 04/26/2024

  WinkBeds mattresses are manufactured in *****, ********* and several other states as indicated our website. Corsicana mattress continues to operate under new ownership following their bankruptcy several years ago. 

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21474546
  
  I am rejecting this response because:

  The bankruptcy was actually was reported in ************************************************ ***** not **********
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Winkbed in late 2020 with the assurance of a lifetime guarantee. The bed started sagging within two years, but we kept rotating, and trying to make it work. I finally contacted ******* about the issue, but the exchange (from the Winkbed site) was lost. So I reached out again, via email, in July 2023. They had a lot of excuses and ways for me to get a new mattress for 50% off, but basically, if your mattress is not spewing coils or foam, you are out of luck with sagging. The "Lifetime Warranty/Guarantee" is really a 120 day one, which is exactly the amount of time you have to make a final decision. Their method for measuring sagging is hilarious, and not what other mattress companies use for measurement. I know I am probably never going to get my money back, although it would be grand, as we are now having to mattress shop to replace our three year old mattress. I would even be thrilled to get half of my money back, so I could use it for a new mattress. Terrible company. Terrible customer service. Really, really disappointing.

  Business Response

  Date: 03/27/2024

  WinkBeds clearly states the terms of the free trial period, warranty, and any-reason replacement guaranty. 

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21453633
  
  I am rejecting this response because:

  Their warranty states:

  "THE FOLLOWING DEFECTS ARE COVERED:

  Any physical flaw in the Mattress due to a manufacturing defect that causes the foam or spring material to evidence degradation, split or crack, despite normal usage and proper handling"

  Our mattress has severe degradation with normal usage and proper handling. Thus, our mattress is guaranteed. Unfortunately, we do not wish to have another  mattress, because  the mattress is so poorly constructed. We simply want our money back. We would even be willing to take half of what we spent, just to be rid of this mattress. It is THAT bad. 
  
  Sincerely,
  
  St.*****************

  Business Response

  Date: 04/04/2024

  The full text of the warranty is attached. The customer could not produce evidence of a valid warranty claim. 

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21453633
  
  I am rejecting this response because:

  That warranty claim covers defects that include deterioration of the mattress NOT due to burning it, tearing it, etc.

  The mattress has completely sagged on the sides and the middle. It is not possible to properly measure the sag on the sides, nor is it possible to measure it in the middle due to the tufting placement AND the company's requirement that you NOT include the tufting int he measurement.

  Winkbeds is a scam company. I am happy to contact an attorney if necessary. I do not want another poorly made mattress for 50% off. I understand that the mattress is three years old, and I am not requesting a full refund. I merely want a partial refund so I can purchase a mattress form a reputable company.

  
  Sincerely,
  
  St.*****************

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upgraded to the PLUS model less than 8 months ago and the mattress and a 1.5" sag

  Business Response

  Date: 03/27/2024

  Hello,

  We replaced the customer's mattress under our lifetime warranty. Unfortunately they are not eligible for a second replacement. 

  Customer Answer

  Date: 03/27/2024

  
  Complaint: 21442051
  
  I am rejecting this response because: 
  This mattress is less than 8 months old.  A new mattress should come with a 1 year
  warranty just in case it is a lemon--This is a lemon.  As winkbeds said I had a
  LIFETIME warranty.  I have had a winked less than 5 years.  I feel I deserve a
  refund because 5 years is not a lifetime. 1st mattress was less than 4 years old
  and this firmer winkbed plus is less than 8 months old.  I paid an upgrade fee
  for this firmer mattress that is sagging more than the other winkbed
  mattress. Please issue a refund because less 5 years is not a lifetime. 
  
  Sincerely,
  *********************

  Business Response

  Date: 04/04/2024

  The full warranty terms are attached. A customer is entitled to one replacement mattress under the warranty. We already replaced a mattress for this customer. Therefore, we will not replace it again. 

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21442051
  
  I am rejecting this response because: 

  This mattress lasted 7 months. It is DEFECTIVE and should come with some warranty for a defective mattress that is less than 8 months old.   

  I want a refund.  You did not deliver a lifetime mattress--4 years 8 months is not a lifetime. Shame WINKBEDS.  

  *********************