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Business Profile

Medical Consultants

Maternal-fetal Medicine Specialists of South Florida, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I need to pay $510.00 for a service at the time of my wife's appointment. Insurance is under my name, I'm the primary. I asked why my insurance wasn't covering the service and did not get a good answer except "payment is required". My insurance did pay them for the service, but the 3rd part billing service hasn't issued a refund 11 months later. I haven't repeatedly contacted them myself, Cigna has contacted them, Cigna has contacted them with me one 3-way, they always say "let us look into this and get back within 2 weeks" and never do. They have received payment from ***** and me, therefore double billed for the service.

    Business Response

    Date: 12/30/2024

    We take great pride in billing accurately and making sure our patients are being charged the correct amount.  Our billing and collections department is doing an internal investigation on this claim as we are still pending payment on a certain charge.  This must be an issue with the managed care company and therefore our investigation is taking place. 

    Customer Answer

    Date: 12/31/2024

     
    Complaint: 22688887

    I am rejecting this response because: this is the same exact response I have received the from 3rd party billing company now for almost a year. ***** has made it very clear that the payments have been submitted and received by company. *********** just repeatedly forwards you to the billing company and wants to take no part in resolving the situation. ***** has made this clear to me and to the billing company. Cigna has contacted them with me on a conference call to make this clear to them. They billing company gives the exact same response, but yet nothing ever happens. It's always some form of "2-3 weeks" and you never hear from them. As stated, ***** has made it VERY clear to both me and the billing company, all services were covered and they have received payment from ***** and should refund patient because they have now double billed. 

    Sincerely,

    ****** ******

    Business Response

    Date: 01/10/2025

    This case has been closed as refund was issued.  

Maternal-fetal Medicine Specialists of South Florida, LLC is NOT a BBB Accredited Business.

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