Business Profile

Mortgage Broker

Lennar Mortgage, LLC

Headquarters

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Complaints

This profile includes complaints for Lennar Mortgage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

41 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Business Response
Date: 07/16/2025
Attached please find Lennar Mortgage's response to the complaint.
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LENNAR MORTAGE, TITLE, HOME BUILDERS, ARE IN VIOLATION FOR THE ***** UDAAP FOR NOT WARNING ME ABOUT THEIR NO REFUND SCHEME. THEIR PAYMENT FORM OR THEIR SALES REPS. ***** **** INFORMED ME. WHEN ******** *****, THEIR FOUL VP TRIED TO BULLY ME INTO PAYING AN EXTRA 7K DEPOSIT FOR THEIR BIGGER 2093 SQ FT HOME. PLUS, 8K MORE FOR A SO-CALLED WATERFRONT PREIMUM, I REFUSED AND DEMANDED THEM TO JUST TRANSFER 7K MONEY THAT CLEARED AND HONORED THEIR 1ST QOUTE 336K/ ********************* REFUNDED MY MONEY. ********, *** **** AND **** ********, EMAILED ME NEXT DAY, THEN INFORMING ME OF THIS. LENNAR, DELIBERATELY HAS THIS IN THEIR SMALL FINE PRINT CONTRACT BUT DOESNT MAKE IT APPRENT FOR ME TO MAKE THE RIGHT DECESION. LENNAR OPERATING WITH UNFAIRNESS, DISHONESTY AND MALICE. PLUS THEY HAVE STATE OFFICIALS ON PAYROLL ALLOWING THIS.
Business Response
Date: 06/25/2025
To Whom it May Concern:

Lennar Mortgage is in receipt of ******** *********** complaint submitted via the BBB complaint portal in which the Ms. ********************** issues with the return of her ******* money deposit. Please be advised that the ******* money deposit and any issues related thereto are controlled by the terms of the purchase agreement between Ms. ********** and her seller, Lennar Homes. We do not have the authority to speak on behalf of Lennar Homes regarding any ******* money deposit or the return thereof. Further, Lennar Mortgage was unable to confirm any records or loans associated with Ms. *****************

Thank you for the opportunity to respond to ******** *********** concerns.

Thank you,
Legal Support at Lennar Mortgage
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February ******* I started a mortgage loan with the company and ******* ******* was the agent I was working with and Kade.During the loan process I was never provided a preappoval letter stating how much I had been prequalified for.I had added a co borrower to increase the buying purchase power and was provided a closing day but soon afterwards was informed I needed to be set up with a credit analysis.After being set up with a credit analyst I was advised to add the co borrower to my credit cards and in which I did and afterwards I requested to removed the co borrower was having some questions about the loan process and asked to be removed so I was later denied.i was advised I would receive a refund for the funds that had been taken out my personal account on March ***** and I wasnt until May ***** I received a check with both parties name on the check and reached out to several employees and kept getting a dead end.i finally was told to reach out to ***** because she was in charge of the escrow refunds.i spoke with ***** and left several voicemails in which she hadnt returned my call after advising her that the other party was being investigated for making a false claim and I had no contact with the party any ********* this point the refund is being held and no one is trying to help me with getting my funds back for a property I have no access to.Ive requested a new check be sent out without the other party name so I can cash it and I could provide the detective thats investigating the case to provide the proper information that the other party doesnt have any access to the funds due to it came out my personal account so if a check cant be sent then wire the money back to my original accounts it was withdrawn from.
Business Response
Date: 06/16/2025
Attached please find Lennar Mortgage's response to the complaint. Thank you.
Initial Complaint
Date:04/28/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a very simple request that Lennar Mortgage is refusing to fulfill and comply with. I have a concern on the security of my personal data stored on their company systems. Im simply asking to delete the personal data you have collected from me below. I have a right to be concerned with the security of my personal and financial data and I had totally withdrawn my pre qualification request for a loan. Im requesting Lennar comply with please deleting:A copy of my driver's license My pay stubs or income verification documents Any other personal identifiers or documents provided as part of my prequalification application
Business Response
Date: 04/30/2025
Attached please find Lennar Mortgage's response to the complaint. Thank you.
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of March 26th, we have received a request from Lennar to provide a work schedule (work schedule document) for his work shift at *****. Lennar wanted proof that he is a full-time employee and that his shift is standard and stable. Lennar mentioned that once we provide his work schedule doc, they will reach out to HR to verify the legitimacy of the doc, which is ridiculous because the Work Schedule PDS already came from *****'s employee portal. And ***** already said they will not verify the schedule document because employee verifications are only done vie verifast website which Lennar has already done prior to the rejection. Obviously they wnt us to reach a dead end to our ap[proval and reject us because they are asking for something impossible. I already told them that ** confirmed that they will not accommodate lenders for the work schedule verification because that is not the process. Lennar is truly making our loan impossible to be approved, intentionally if this is the case.
According to Lennar Mortgage's Regional Manager, ***** *****, the reason why my husband's paystub was rejected is because he did not have a historical employment of an hourly employment before Tesla and they did not have any basis for an average of 40 hours per work week. She said it was very short for it to be eligible as proof of income. Lennar has been made aware on the earliest stages of the loan that my husband is a driver and has not been employed on an hourly as W2 employee since the beginning of the loan process. They are using this excuse to reject my husband's paystubs and been seeking for documents like paystubs from his current employer, when the know that they already have such protocol in place that they cannot honor W2 working hours for unique schedules if there is no 12 month history of employment. Why did they even ask us for paystubs if they were already aware that my husband will not pass because he did not have historical employment for W2 from the same employee?

They are intentionally wasting our time and exhausting our resources by asking for documents knowing it will be rejected because of the protocols they have in place. This is clearly a home buying discrimination and intentionally giving us a hard time to get approved.
schedule and has been shared with Lennar around the same time it was confirmed by ******The underwriter requested fo paystubs showing he is working at an average of 40 hours per week. In the midst of providing the 4 weeks equivalent of paystubs, Lennar did contact ***** to confirm his full time employment, and ***** did provide the confirmation that he is a full time employee.After providing the 2nd paystub, the underwriter submitted our loan as an escalation for not fulfilling the requirements because my husband's working hours as per first week is 35.5 hours, 2nd week with 40 hours + 6 hours The underwriter has escalated our loan as high risk, unacceptable and non-compliant due to his 35.5 hour work week pay stub. As per the Lennar Officer, the underwriter rejected us for the reason that anything less than 40 hours of work a week is considered as variable income.We were only informed of the reason for rejection 4 days before closing.
Business Response
Date: 03/26/2025
To Whom it May Concern:
Lennar Mortgage is aware of this matter and we are actively working with the borrowers to address the issues raised.
Thank you,
Legal Support
Lennar Mortgage
Customer Answer
Date: 03/27/2025
March 25, 2026 update

We have been rejected again after gathering my husband's work schedule and verifying with HR. Lennar Mortgage has still yet to approve our loan despite already providing additional documentation. This is by fact discrimination because we have been rejected for a reason that was already known by them way back. They have not helped us with anything and we are in the same situation. BBB, please help
Customer Answer
Date: 03/27/2025
They are not doing anything about this and they did not gave any exception for my husbands income. They have removed my husbands income from the loan and using mine and therefore, they are asking for a higher deposit if 127K instead of 55K which made it harder for us.

we want my husbands income to be considered, if they were to reject us because if this unfair reason, we would like to be compensated for the waste time, exhausted resources, physical and emotional distress and given our situation that we have terminated the lease in califronia to live here and we are now homeless.

thwy are not helping to find a solution. They are neglecting my husbands income which was the complain of this case
Customer Answer
Date: 03/27/2025
They are not doing anything about this and they did not gave any exception for my husbands income. They have removed my husbands income from the loan and using mine and therefore, they are asking for a higher deposit if 127K instead of 55K which made it harder for us.

we want my husbands income to be considered, if they were to reject us because if this unfair reason, we would like to be compensated for the waste time, exhausted resources, physical and emotional distress and given our situation that we have terminated the lease in califronia to live here and we are now homeless.

thwy are not helping to find a solution. They are neglecting my husbands income which was the complain of this case
Customer Answer
Date: 03/28/2025
Date Sent: 3/27/2025 11:37:18 AM
They are not doing anything about this and they did not gave any exception for my husbands income. They have removed my husbands income from the loan and using mine and therefore, they are asking for a higher deposit if 127K instead of 55K which made it harder for us.

we want my husbands income to be considered, if they were to reject us because if this unfair reason, we would like to be compensated for the waste time, exhausted resources, physical and emotional distress and given our situation that we have terminated the lease in califronia to live here and we are now homeless.

thwy are not helping to find a solution. They are neglecting my husbands income which was the complain of this case
Business Response
Date: 04/04/2025
Attached please find Lennar Mortgage's response to the rejection. Thank you.
Initial Complaint
Date:03/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23005127

I am rejecting this response because: I was not informed of a hard inquiry pull until after it was done.

Sincerely,

********* *****their company. This is negligence and wrong. I want Lennar Mortgage to contact ********** to remove this hard inquiry. Thank you for your assistance.
Business Response
Date: 03/25/2025
Attached please find Lennar Mortgage's response to the consumer's complaint.
Business Response
Date: 03/26/2025
Attached please find Lennar Mortgage's response to the rejection.
Thank you.
Initial Complaint
Date:03/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My loan application was submitted on 1/18/25, with an initial closing date set for 2/28/25 for a home in Ranches at *****************. Since I am relocating from ***** and secured a new job in the area, I promptly submitted my new job offer letter for verification. After submitting the offer letter, I was informed that the contingencies needed to be met, which led to the closing date being moved to 3/18/25, despite Lennar Mortgage being aware that I was scheduled to begin my new job on 3/17/25. In an effort to expedite the process and ensure the closing could occur before my job start date, I worked quickly to meet all contingencies, including completing the background check and drug test on 3/6/25. My recruiter then provided this confirmation to Lennar Mortgage on 3/7/25. At this point, I inquired if I could close on the home during the week of 3/10/25, but on 3/11/25, I received a phone call from the loan officer informing me that I no longer qualified for an *** loan and would need to apply for a conventional loan with a tentative closing date set for mid-April. This was the first time I was told my loan application was not approved. Prior to this, I had been assured that meeting the contingencies was all that was required, which I had successfully done. The phone call I received on 3/11/25 was not only overwhelming but also felt inconsiderate, especially considering all the logistical challenges I now face. As of now, I am unsure how to proceed. My family and I have already packed up our belongings with our 14 month old baby, and the uncertainty of this situation is causing significant stress. I requested a denial letter that same day. Instead on 3/13/25, I received in my portal an update with a closing date of 4/4/25 from the loan officer, without discussing anything with me first. This is the third time the closing date has changed and we have been given conflicting information. I am requesting immediate clarification on how Lennar plans to resolve this issue.
Business Response
Date: 03/20/2025
Attached please find Lennar Mortgage's response to the complaint.
Initial Complaint
Date:01/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am extremely dissatisfied with Lennar's handling of my loan (Loan #**********) and their customer service. After ******************** sold my loan to Freedom Mortgage, the mortgage payment I made on December 2, 2024, was not transferred to Freedom Mortgage. As a result, Freedom Mortgage has not only marked my loan as delinquent but is also threatening to send me to collections.Despite providing clear evidence of my payment through Lennar's platform, this issue remains unresolved. I have made numerous attempts to contact Lennar's customer service at **************, but it is nearly impossible to get through. Every time, I am placed on hold for over 45 minutes, only to hear the same automated message: "Someone will be with you momentarily." Even email correspondence results in generic auto-replies, offering no real solutions.This situation has caused significant stress and financial risk, as Freedom Mortgage continues to demand payment for an amount I have already paid through Lennar. I urge Lennar to resolve this issue immediately by transferring my December 2 payment to Freedom Mortgage and providing confirmation of the resolution to both myself and Freedom Mortgage.If this matter is not resolved promptly, I will have no choice but to explore further actions to protect my financial standing. This level of customer service is unacceptable, and I would not recommend Lennar to others based on my experience.
Business Response
Date: 01/22/2025
Attached please find Lennar Mortgage's response to the complaint.
Initial Complaint
Date:12/30/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
lennar Mortgage finally responded and confirmed that they sold my loan to Freedom Mortgage for servicing, see attachment. They did not confirm that they removed the escrow account from my loan before selling it, I suspect they did not but i will have to wait until after 1/1/25 to find out from freedom mortgage.
thanks, *****
our until my loan payment is past due and they will then put a negative notation on my credit report which is perfect and sterling.
Business Response
Date: 01/07/2025
Attached please find Lennar Mortgage's response to the complaint.
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and understand that even though I paid for flood insurance, in full, well in advance of closing escrow and provided Lennar with proof of coverage, Lennar mistakenly created an impound/escrow account attached to my mortgage loan, without my prior consent or knowledge. Now that Lennar has sold my loan to another agency and servicer, there is nothing Lennar can do to rectify the issue; Im now left on my own to resolve their error with the new loan servicer. I would not state that I find this a satisfactory resolution but I agree to close the matter due to the fact that Lennar has sold my loan and therefore is no longer in a position to resolve their problem they created.

Sincerely,

***** ****
Initial Complaint
Date:12/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a statement for ******** for mortgage payment for November but I wa made to pay *******. I have never received a statement for *******. I want to see the details of the escrow payments as well as statement. I have the escrow that is transferred to ********. Why was I made to pay *******
Business Response
Date: 12/23/2024
Hello, I routed this over to Lennar Mortgage to have someone contact you. You will need to speak with them directly as they are an independent business from Lennar.
Business Response
Date: 01/02/2025
Attached please find Lennar Mortgage's response to the complaint. Thank you.

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Lennar Mortgage, LLC is NOT a BBB Accredited Business.