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Business Profile

Moving Brokers

Xfinitymoving LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Brokers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For over one month I have been trying to resolve issues ******* created and up to date the issue have only gotten worst with me constantly on the phone trying to resolve the issue. I moved into a new house and connected the modem and it does not work and ******* offer to send a tech and at no time informed me of an installation fee of $100.00 that appeared on my bill and no one is willing to assist. I need to charge remove or the service cancel with no ETF. I do not want an email from anyone i need an actual person to contact me after 4pm Eastern time.

    Business Response

    Date: 09/08/2022

    Hello

    I believe you have us confused with Xfinity also known as ******* the telecommunication company. We are xfiinitymoving and we are a moving brokerage company and have only been doing services for a year. We do not have any affiliation with Xfinity also known as ******* the telecommunication company for service so this complain has been placed incorrectly. We do feel sorry you are experience this but reaching out to ******* directly will be your best solution. 

     

    Thank you 

Xfinitymoving LLC is NOT a BBB Accredited Business.

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