Reviews

Review Details

• Review fromMichelle K

  Date: 04/14/2025

  1 star
  I wish I had read the reviews here first. They told me I dont need to carry my key with me and that I can just use the pass key on my phone. The car is 3 months old and now Im stuck on the other side of town and need to get back to my kids to pick them up. I called Hyundai service and they couldnt start remotely and basically said too bad you can wait for a tow. But I have to pickup my kids from school, so now Im out of pocket for the **** to get there and back. Its a serious safety issue!! They should not be lying to people and telling them how wonderful the wireless services are. You need your key at all times.

• Review fromCarlos M

  Date: 11/25/2024

  1 star
  This company is nothing else than the worse company *** done deals with. It started from the purchase when the seller lied to me about the car, next day when I found out about the truth they said: Sorry it was our sales *** mistake nothing we can do about it, adding you should have double checked. Then i had to have a tired changes another mistake in the bill, then maintainance and collision center mistakes and lower than ordinary service quality. They give chills and I have nightmares every time I have to deal with them. To the point Im willing to lose thousands of dollars selling that brand new car just to not having to deal with them ********** summary: dont get closer to this place (selling is all flowers, then the reality comes and you will suffer for years dealing with their team!)

• Review fromMoises H

  Date: 06/06/2024

  1 star
  I was directed to call the dealership to get a buyout quote by Hyundai motor finance, so I called. After calling and being transferred 5 times, I fell on the rudest person Ive ever spoke to on the phone.If he had cared to even ask a question, he would know that I live over 400 miles away and I can not come to the dealership to get a quote.His argument was you need to come to the dealership and he said nothing else, hung up on me when I said I cant.The funniest part is I have proof of receiving a buyout quote a few months back from a simple phone call.Terrible customer service and of course the reason they want you to go is to sell you a new car.

• Review fromDavid D

  Date: 12/26/2023

  1 star
  I purchased a Genesis G80 from Braman Genesis on October 14,2023. My salesman was ****. This was the absolute worst Car buying experience of my Life. The management, sales support and service personnel have no respect for the customer. I visted the showroom mid afternoon and saw a vehicle I wanted to buy, it was used and they needed to find out how much it would cost. I waited 4 hours to get a price, but i agreed to the purchase. My salesman told me to return at 10:30 in the morning and i could take the car home. This was a cash purchase. I returned the following day and it was not ready. I waited until 6:30 in the evening for the car to be ready. My prior commitments that day and the previous evening had to be cancelled because of these delays. I took the car with nothing but 1 key and a temporary license plate. I am waiting 75 days for permanent plates, the Temporary license Plate expired in early December. I was never given a bill of sale, a second set of keys or any paperwork on this purchase. I have been driving with no license plate for almost a month. No one at this dealership will return my calls and texts. I would never ever recommend this dealership to anyone. The worst Car buying experience of my life! No follow up from sales or the Rude Finance department.
  

• Review fromNick S

  Date: 10/08/2023

  1 star
  Ordered touch up paint from this dealership and they sent the wring color. I have been trying yo contact them for over 2 weeks for a resolution. I cannot get an email or phone call back. I finally got a call today from them and they tried selling me a car. As soon as i say no I'm not interested and i have a problem with something i ordered they hung up on me and i have not been able to get a single person on the phone to help resolve this issue. By far the worst customer service i have ever had for such a small issue.

• Review fromEric S

  Date: 04/19/2023

  3 stars
  Re: Purchase of new 2023 Ioniq 6 SEL Salesperson ******************************* continued to send me pics via text of important documents which were too small to read on a smartphone. Each time I had to ask him to send them by email as a pdf. He did send them by email but not as a pdf as I requested.He sent me the same digital pictures.Upon picking up the vehicle nobody offered to even show me anything about the dashboard electronics or how to drive my first electric vehicle. They didn't even show me where the control is to put the vehicle in drive, reverse and park. I had to search for it myself and eventually realized it is to the right of the steering wheel. They did however show me how to set up Hyundai Blue Link and connected me via the app for Electrify America.The morning after I picked up the vehicle, I checked the tires COLD and they were all 4lbs below the manufacturers recommendation. Front were 32 and should have been 36. Rear was 33 and should have been 37. I was shocked to see that nobody pumped the tires to the correct pressure prior to delivering a new vehicle.No follow up personal touch by ******************************* via phone or even by text after picking up the vehicle on Saturday 4/15/23 and today is Wednesday 4/19/23. Why would I want to refer my friends to ******************************* when he does not follow up? Also, ******* was not there when I picked up the vehicle. He only told me via text that morning that he would not be there.On the positive side, I will say that the manager at Braman Hyundai gave me an excellent price on the vehicle.******* appeared to be mostly interested in his commission instead of truly helping me. I may recommend Braman Hyundai, but I will not recommend *******************************.

• Review frommichael m

  Date: 02/07/2023

  1 star
  Purchased a ******* from these people & live out of state. over 2 months later cant get anyone tocall me back or tell me where the registration & sales tax payment went to. Giled an AG complaint against them in Florida. Stay far away from this entire dealership, not matter what brand they are selling

• Review fromFerdinando A

  Date: 09/15/2022

  1 star
  my name is ***********************************, my nephew ************************************** went to Braman Hyundai for a quote for a used car and he was sold a used 2020 Hyundai Elantra VIN ***************** and he was asked for $5,000.00 deposit and financing $34,77**** for a total price of $39,77 **** for a car which value is *********. He realized that he made a bad deal that he can not afford, he went to Braman Hyundai and he talked to the manager who told him that he could return the car but he will not get back the $5,000.00 deposit and he will have to pay extra approximately $3,000.00.My nephew is a first time buyer , recently employed, who was dreaming with his first car, it turned in a nightmare, We request that Braman Hyundai accept returning the car and return to my nephew the deposit of $5,000.00.