Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After your transporters brought the car to **********, I immediately noticed scratches and paint chips on the car that were not disclosed to me prior to purchase. The quarter panel and back bumper have been repainted and oh so horribly that is is obvious to the naked eye. Additionally, there is curb rash on the wheels and multiple scratches on the paint, none of which were disclosed prior to the sale.I even brought up the concern of the car being repainted to ***** before purchase and she assured me that the car is "perfect" and has never been into an accident or been repainted. I have purchased many *********** ********** vehicles for the last ten years and never have we seen one in such condition being delivered especially for it only having 5200 miles. This car clearly did NOT meet Rolls ***** ********** guidelines.I was not expecting this from such a reputable dealership like Braman Rolls ***** and am genuinely shocked that this is the car I received. Selling a repainted car to a customer after assuring them it has never been repainted or in an accident is dealer fraud. On top of that, this car did not meet the Rolls ***** ********** Guidelines outlined below. As per Rolls-***** ********** guidelines:All repairs and refurbishments, including repainting, are to be carried out using only Rolls-***** Genuine Parts.Restoration must return the vehicle to its original standards, including factory paint finish.Factory-trained technicians are responsible for inspecting and restoring all paintwork to brand quality.This vehicle clearly fails to meet those standards, indicating either misrepresentation during the sale or a breakdown in the ********** certification process. Either scenario constitutes a material breach.Have sent this dealership many photos of ******** mentioned to them before, I am requesting for them to either pay for damages or take the car back. I hope we can resolve this or else I will use the legal remedies at my disposal.

  

  Business Response

  Date: 06/09/2025

  The dealership has been in contact with the customer and is trying to get the matter resolved.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 03/21/2025

  We are advised that this matter has been resolved to the customer's satisfaction.  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22867336
  
  I am rejecting this response because:
  The problem with my window was NOT water intrusion. Was a window motor malfunction and as it states in their Certified Preowned Guaranty it is covered because it is not a service issue but a defective motor. 

  Attached is their signed guaranty.
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/07/2025

  We are advised that window was not covered under the preowned warranty due to water intrusion from a clogged drain.  The customer was informed that the repair would not be covered under the warranty and that the customer would be responsible for the cost of the repair.  Notwithstanding, the customer authorized the repair and the problem was corrected.   The dealership acted entirely in accordance with the customer's authorization. 

  

  Business Response

  Date: 03/04/2025

  We are advised that the customer's vehicle does, in fact, have an extended service contract.  Unfortunately, it was determined that the window was inoperative due to a clogged water drain causing the electric window motor to short out.  As the failure was due to outside influence rather than a defective part, the repair was not covered under the warranty.  The customer was informed that his warranty would not cover the repair, and the customer agreed to pay for the repair and authorized the dealership to complete the repair.  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* 488 Spider for over $300,000 from Braman Miami and asked multiple times if there were any issues with the car. I was assured by the salesperson that the only issue was a worn convertible button, which they promised to replace. Upon delivery, the button was not replaced, and I later discovered that the stereo system was completely broken. *********************** confirmed the stereo requires a full replacement, costing approximately $11,000.The dealership may argue that the car was sold as-is, but this does not excuse the failure to disclose known defects during the sale, especially after I explicitly asked about potential issues. Selling a vehicle for this amount without full transparency is deceptive and unprofessional.When I brought this issue to the salespersons attention, they initially promised to work with their manager to find a resolution. However, I have since been completely ghosted, with no responses to my calls, texts, or emails. This is unacceptable behavior for a dealership of this stature and reflects an intent to avoid accountability.I am requesting that Braman Miami either cover the full cost of repairs for the stereo system or provide appropriate compensation for their failure to disclose the defect and their ongoing lack of communication. Photos and service records have been attached to support my case.

  

  Business Response

  Date: 02/03/2025

  We are advised that the dealership has been trying to reach the customer to discuss his concern.  Should the customer wish to discuss this matter, he should return the phone message.  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22607445
  
  I am rejecting this response because having a salvage title has to do with the issue at hand.
  

  My blower was in good working order before *** NA issued a recall to rewire the blower, which then failed due to poor workmanship at Braman BMW Miami.

  
  
  This isn't the first time we've experienced a failure of a related part following recall work on one of our vehicles at Braman BMW. The vehicle in question was our 2001 *** 325i, and I had to write to *** NA in each case.
  
  
  The fact that my car has a salvage title did not prevent the dealership from installing a new battery and performing three recalls on my vehicle. Using the salvage title as an excuse to deny responsibility is unfair and unjust. *** NA knew my vehicle had a salvage title when they issued the recall and did not advise me in writing that any damage experienced during or after the recall would not be addressed because this vehicle has previous recalls which were addressed. 
  
  
  The General Manager at Braman BMW however verbally assured us that we should bring the car back to the dealership if anything happened to the car after we picked it up following the recall work, and that is what we did.
  
  
  If no work had been done on my blower due to the recall, I wouldn't be requesting Braman or *** NA to take responsibility for its failure, as that would be unreasonable. 
  
  
  To be clear, I am requesting that either the dealership or *** NA take responsibility because *** NA issued the recall and Braman mechanics performed the work, which was not done properly, as evidenced by my new battery being drained after the recall work.
  
  
  The failure of the blower and subsequent issues have caused significant inconvenience and additional costs for me. As a loyal *** customer, I am disappointed by this experience and hope for a fair resolution.
  
  
  I am seeking a repair of the blower motor or appropriate compensation for the costs incurred due to this issue. I trust that *** NA and Braman BMW will address this matter promptly and fairly.
  Sincerely,
  

  
  ***** And ***** *********

  tly, the blower motor in my vehicle failed. I strongly believe this issue is linked to improper recall repair work, specifically related to the blower motor wiring.Delayed ************** of Communication:I experienced a significant delay in retrieving my vehicle due to a mechanic's unavailability. When . Furthermore, the dealership failed to provide detailed documentation of the work performed or any reassurance that the repairs were properly completed.Battery Concerns:I was informed that the ******* mechanic hesitated to release my car due to concerns regarding the new battery losing power. Despite these concerns, I was given my car without clarity on the issue or proper documentation.Failure to Resolve Issues:When the blower motor failed, I returned my car to Braman BMW on November 6, 2024, as advised by ******** *******. Despite his prior assurances HE REFUSED TO REPLACE MY BLOWER Sincerely,***** and ***** ********* Phone: ************ Email:*******************************

  

  Business Response

  Date: 12/31/2024

  We are advised that the vehicle is out of manufacturer warranty and currently has a salvage title.  The dealership reached out to *** to request goodwill assistance on behalf of the customer,but the request was denied due to the vehicle's salvage title.  The customer is requesting that the blower motor be replaced at no charge.  Only ***** has the authority to determine the applicability of any warranty and ***** has denied that warranty claim.  This issue is beyond the authority of the dealership and, if the customer desires to pursue this claim, he should do so directly with BMWNA.   

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22583469
  
  I am rejecting this response because: I have yet to receive a confirmation from ******* to reflect the changes.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/19/2024

  The dealership will review the transaction documents and reach out to the customer to discuss resolving his complaint.

  

  Business Response

  Date: 01/13/2025

  We are advised that the dealership has cancelled the products and issued a refund to the bank.  

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22583469
  
  I am rejecting this response because: the dealership overbilled me by $5000- service and handling fee, excess wear and tear, key replacement, and theft deterrent. I never agreed to these products.

  See attached.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took 14 months to get the dealership to comply with ******* corporate when my 2017 ******* ****** hybrid engine failed due to a related recall issue. And even then they failed to fix it correctly. They took four months to even look at the car when I first had it towed in in December 2022. They at first said the recall wasnt related and they were not going to fix it unless I paid. Corporate got involved and the dealership changed their mind and fixed it. Corporate sent me a letter saying a NEW engine would be installed but instead the dealership put in a Frankenstein engine partly made up of parts from the recalled defective engine. After telling me the car was ready for pick up months after I brought it in, I drove it home and shortly thereafter the engine broke down again and the process repeated itself-dealership denied any wrongdoing and corporate told them to fix it. The dealership let my car sit there in their shop untouched until the end of 2023 and the class action lawsuit my car was part of pressured them to do something. They monkeyed around and a few weeks later the car broke down again due to engine failure. I towed it in once again. It sat unattended again until corporate spoke with them. They fixed it and I took it home and shortly after it had more engine problems and I took it in June of 2024. They fixed it and three months later the indicator dash said check engine. When they fixed it three months ago I made sure to ask if all was good and was told yes. Now this happens with the engine failing again. They want $1500 for a thermostat and a coolant hose repair and then see if the Frankenstein engine they stuck me with is broken down and needs replacing. Today the service manager told me cheerfully Hi! Your car is ready. He lied. It wasnt ready. He just wanted me to pick up a car they take no responsibility for fixing properly without corporate hounding them as happened in ********* 2023.

  

  Business Response

  Date: 11/21/2024

  Respectfully, the dealership disagrees with the customer's characterization of the events.  This is a manufacturer ************* recall and ******* (not Braman) prescribes how the recall is addressed. The dealership has replaced several parts that were NOT part of the recall as a courtesy goodwill gesture to the customer.  If the customer has further complaints regarding what components should have been replaced under the recall, he should direct his complaint directly to ***********.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** of Miami ****************** has failed to act with integrity in collusion with *** *************. Providing me directions to take my vehicle to their certified service center where my car disappeared to for days without contact or response from the business. I do not know where my car is or what condition my car is in, I have not heard from any *** representative regardless of the time it has been gone and despite leaving messages and calling the business constantly. There has been no service reportedly done on this vehicle and no status update.

  

  Business Response

  Date: 10/02/2024

  We are advised that the matter has been resolved. 

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******aning. This obviously didn't work and may have actually spread this unknown material throughout the carpeted area. Is this mold? Is this printing ink? It 's everywhere and stains too. I went today 8/26/24 to return the car and get out of this new lease or get a similar lease with another car. They agreed something went horribly wrong and offered a new car at a monthly lease $20 more than the loaner-car, which I agreed to, because this car was new not a loaner. They only had black and white loaners which I did not want. Then they realized that deal was going to be too good to offer and rescinded it. They tried to get me into a future loaner car that would be available in the coming weeks, but now I don't trust the loaner cars or used cars. Now I just want to be released from my current lease and leave the store. They won't release me and instead want to pull the carpet out and replace it, along with the panels. No way! I think the mold/ink/soot is likely pulled into the air system.

  

  Business Response

  Date: 09/18/2024

  Braman Motors Miami has no record of this customer.  Is it possible the customer visited another dealership or the vehicle in someone else's name?