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Business Profile

Online Pharmacy

Remote Pharmacy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Pharmacy.

Complaints

This profile includes complaints for Remote Pharmacy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Remote Pharmacy LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Remote Pharmacy LLC

      261 NE 61ST STREET Miami, FL 33137

    • Remote Pharmacy LLC

      15600 NW 15th Ave Miami, FL 33169

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not buy from this company. Learn from someone who will be filing a demand and has contacted the BBB. They sent me the product and the ice was melted and it was steaming. They tried to tell me it was still usable, and it was not. I disputed the charge with my bank, and they agreed to reimburse ONLY AFTER I WENT THROUGH DISPUTING IT. Then they only reimbursed me $170 instead of $300 stating that there was a consultation fee which was nonrefundable. I received an UNUSABLE PRODUCT that they out and out lied about and told me to go ahead and use. I decided not to use the company anymore. The consultation fee does not apply after that. A full refund is in order. I will have to fight for the $30 and I will so that no one else gets taken or lied to. I dont pay for my attorney thank goodness, but, someone else may have to in the future.

      Business Response

      Date: 07/19/2024

      To: Better Business Bureau
      ******************************************************************************************

      Customer: *********************************
      ******************** Complaint ID: ********

      Dear ********************, 

      Thank you for giving us the opportunity to address the concerns raised by our customer. We appreciate the role ******************** plays in facilitating the resolution of disputes and value our customers' feedback as it helps us improve our services.

      Our Perspective on the Complaint:
      On 06/28/2024, the patient received a shipment of Semaglutide from our company. The product was shipped with ice packs to maintain its temperature during transit. Upon delivery, the patient contacted us with concerns about the melted ice packs and the temperature of the vials. We explained that Semaglutide remains stable for up to 4 days at temperatures as high as 107F (42C), and the melted ice packs were expected due to their 48-hour melt time, designed to mitigate temperature fluctuations during shipping.

      Prior to the concern of the melted ice pack she was honored a 50% discount on 6/23/2024. Despite our assurance and explanation, the patient was dissatisfied and requested a refund of the remaining $149.50.  We promptly issued a partial refund of $119.00 on 07/4/2024, deducting a $30 consultation fee, which is non-refundable as per our policy. However, after receiving further messages from the patient about the remaining $30, we decided to refund the consultation fee as well on 7/9/2024, issuing a full refund of $300.00 to their account.

      Response to Customers Concerns:
      Product Usability: The product was shipped with ice packs to ensure it remained within a stable temperature range during transit. As per guidelines, Semaglutide is stable for up to 4 days at temperatures up to 107F (42C). The melted ice packs were a part of this standard shipping process.

      Refund Process: Upon receiving the patients complaint, we processed a partial refund of $170.00, deducting the consultation fee. After further communication with the patient, we refunded the full amount, including the consultation fee, resulting in a total refund of $300.00.

      Customer Communication: We maintained clear communication with the patient throughout the process, explaining the stability of the product and the timeline for the refund to reflect on their account.

      Resolution and Commitment:
      We regret any inconvenience the patient experienced and have taken their feedback seriously. We strive to provide the best service to our customers and have escalated this matter internally to improve our processes. We are committed to ensuring that such issues are resolved swiftly and efficiently in the future.
      We believe our actions demonstrate good faith and our commitment to resolving customer concerns. We hope this response clarifies the situation and helps rebuild the trust with our customers.
      Thank you for your assistance in this matter. If there are any additional questions or if further information is needed, please feel free to contact us.

      Sincerely,

      *********************
      Account Manager
      **************

      Business Response

      Date: 07/19/2024

      Please see attached document

    Remote Pharmacy LLC is NOT a BBB Accredited Business.

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