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Business Profile

Plaques

Citizen Bronze

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plaques.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bronze plaque ordered in April, 2023.never received. No further contact from company to date after several attempts. Cost of plaque was ******.

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 4/12/23 $973.00 ordered a solid bronze memorial plaque for a *** in ***** during ******* Was told 6 to 8 week delivery it is now 12 weeks, no response from email or phone call requesting money back.no Acct # I have contacted Discover to dispute the charge.

  • Initial Complaint

    Date:06/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Citizen Bronze agreed to create a large plaque for me costing just under $5,000. They provided design specifications, renderings, and a plan for delivery. Once the payment was made, they accidentally refunded me and asked for payment again. Once the second payment was made, they broke off contact. After 6 weeks multiple attempts to get a status of the project went unanswered. The number was then disconnected. After filing a dispute with my credit card, the dispute was closed because they had already refunded the transaction (the first one). The dispute had to be reopened to address the second transaction. This company is knowingly defrauding people and working the system to delay reimbursement. I believe their actions are intentional and potentially criminal.

  • Initial Complaint

    Date:06/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My initial interaction with this company was good. They were very responsive to all of my questions and concerns and worked with me to finalize the design for a memorial plaque for my church. I placed the order for the plaque on April 23, 2023. The invoice number is INV-CB-******. I was told that it would take at least 6 weeks for the plaque to be made and shipped. However, I have not heard anything since and nothing has been received. There is no response from the company to emails or voice mails. No live person answers the phone anymore. Calls are sent straight to voicemail and the recording has no greeting identifying the company. It is as though the company vanished into thin air. I can't believe that the company would scam people out of money this way. They need to be stopped.

Citizen Bronze is NOT a BBB Accredited Business.

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