We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiotelephone Equipment

Nokia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiotelephone Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Nokia phone from mint mobile roughly 2.5 months ago. After owning Nokia phone for 3 weeks phone became completely unresponsive. **** said contact Nokia for warranty purposes. Contacted Nokia and they had me send my phone in. 2 weeks later received phone and phone was still not working as screen would not turn on. For last 4 weeks I have been passed to another person or told that I will be contacted shortly but not contacted. I have an email chain 16 emails long where they play games, ask for information they have (like IMEI number or my name, address) or say I will be contacted. I have filled out the same form twice, but they ignore my form. I just want to exchange my phone at this point. I have sent them videos showing phone is still unresponsive and they ignore. What else can I do.

    Customer Answer

    Date: 09/05/2024

    Here is a copy of just one of my email threads with Nokia over the last few weeks.  As you can see, they ignore my questions, just keep asking for the **** number and keep on passing me along to another person who asks for m **** again.  It's absurd.  Also I sent them a video of the phone not working after try sent it back to me.  No response or acknowledgement of the problem.  They don't want to fix my phone.  They just want to ignore and hope I stop contacting them.  

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent about 80$ I have the exact price in my bank records. The phone has been freezing up since day one. Often I have to wait several minutes to be able to continue, not even always though. Sometimes I have to shut down and restart the phone. It's the worse phone I ever had. I don't feel companies should be able to sell anything like this in this day and age. The unbranded phone I bought previously was twenty dollars and much better than this one. It would have possibly been ok to sell it if it was **** but it is not, and this amount of money is terrible. I purchased it from ******** I'm not completely sure which company is responsible I would think the manufacturer though

Nokia is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.