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Business Profile

Residential Air Conditioning Contractors

Marm Energy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new HVAC Heating and Cooling System on 10/2/2023 from Marm Energy LLC, representative ***** ********* *****. On 6/20/24 I contacted the representatives dut to the Air Conditioner blowing out hot air and was told to contact a tech also named *****. The tech responded on 7/16/24, came out to fix the unit and said that he would return when a part that he ordered arrived. On 7/29/24 I contacted the tech again for the same problem. The tech sent a message telling me that he ordered the wrong part and needed a different part, along with the price. On 7/30/24, I contacted the tech in regards to him sending information about the part and price of a system that isn't properly working and under warranty. I have contacted the representative, tech, company and finance company every day since then with no results. The finance company, Foundation Finance *************************************** attempted to assist by contacting the company, Marm Energy with no luck. None of the involved parties are answering my phone calls. The technician that installed the Systems disconnected the heat when he returned on 7/29/24 and I am now without benefits of the warrantied systems that I am financing. I am a senior citizen and feel as though I've been taken advantage of. Also the representative falsified my monthly income in which I make less than half of the submiited amount. He emailed the changed contract after completion of the installation. It is my belief that the company is dragging their feet until the warranty expires. Please assist in making sure that I have heat and air conditioning. I already went without air conditioning during the hottest days of summer.

Marm Energy LLC is NOT a BBB Accredited Business.

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