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Business Profile

Roofing Contractors

Dynasty Roofing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i use the company because they were affiliated with renew financial they were to do window blinds,new windows and attic insulation. he did the blinds and attic then he asked me to sign that the job was done when i questioned him about the windows he said that he needed the money to purchase the windows,since my friend was the one that recommended this company i went ahead and sign. Big mistake to date i cant get the windows, when i contacted renew they say the work order said window treatment and attic and that when they contacted him he told them that he would get the windows to me,thats all they could do because of the way the work order was written (he knew exactly what he was doing)i asked them if blinds and insulation could total 60k .i have my written invoice from him that list all the windows and work that was to be done.i have reached out to him numerous times and all i'm getting is the run around, he is a ******* i even told him that i was going to report him and he said thats just going to waist my time because nothing will come from it, i hope you will prove him wrong

    Business Response

    Date: 11/09/2023

    Hello,

    We have spoken to the owner and resolve the misunderstanding.

    Respectfully,

    Customer Answer

    Date: 11/09/2023

    Hi, the business did reach out to me saying they would get back to me with a confirm delivery date for all windows.until i get all windows  were are still at the same place,so in my opinion it has not been resolved

    Customer Answer

    Date: 11/09/2023

     
    Complaint: 20792331

    I am rejecting this response because:

    Hi, the business did reach out to me saying they would get back to me with a confirm delivery date for all windows.until i get all windows  were are still at the same place,so in my opinion it has not been resolved
    Sincerely,

    ***********************

    Business Response

    Date: 11/20/2023

    Hello,

    We have attached a documents showing the scope of work we were contracted for which is attic insulation and interior window treatment.

    We successfully performed and completed the project and the owner approved the completion.

     

    Respectfully,

    Business Response

    Date: 11/20/2023

    Hello,

    We have attached a documents showing the scope of work we were contracted for which is attic insulation and interior window treatment.

    We successfully performed and completed the project and the owner approved the completion.

     

    Respectfully,

Dynasty Roofing LLC is BBB Accredited.

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