Complaints

This profile includes complaints for Cardone Training Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cardone Training Technologies, Inc.

  18851 NE 29th Ave Fl 8 Miami, FL 33180

• 

  Cardone Training Technologies, Inc.

  18909 NE 29th Ave Aventura, FL 33180-2807

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ***** sold me a course for ***** Cardone training. 5/23/2025 But about 15 mins later this sale was canceled. He charged my credit card $2500.00 and then sent me a cancelation email and told me he canceled it. cancel order GC - ******* . The funds were never returned to my credit card and still show that I have a balance due for the charge he put on it. I want my money returned and the charge reversed.

  Business Response

  Date: 06/27/2025

  Thank you for reaching out and giving us the opportunity to review your concerns. We have carefully looked into the matter and, after completing our review, we have concluded that no additional refund is due. The refund has been processed in accordance with our refund policies and the information provided to the customer by our sales representative. The refunded amount includes all eligible products, minus the value of any used portions of the program. 

   

  Sincerely,

  Cardone Training Technologies, Inc. 

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23502146
  
  I am rejecting this response because:  There was no use of anything charged for. This charge for online training.  The original sale and charge was at 4:13 pm est on 5/23/2025  order # GC-******* and canceled with a refund email at 5/23/2025 at 5:28 pm est. Order # GC-*******.   Canceled order issued by ***** Cardone Training  states. ORDER # GC- ******* WAS CANCELED DUE TO UNFORESEEN CIRCUMSTANCES.  This was canceled 1 hrs and 15 minutes after the sale.  The charge was for a Real Estate  Mentoring Program (Lifetime) x1 Executive . This was canceled nothing from this program was used within 1 hour.   It was canceled by ***** Cardone Training  for UNFORESEEN circumstances.   Therefore I have not purchased anything from this charge and still waiting for the REFUND that ***** cardone training was to have issued, but never have.  REFUND was ordered but never processed.  This is theft by deception against a elderly person.  Done by ******** ***** and ***** Cardone Training Technologies.    

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 07/03/2025

  We appreciate you reaching out. After a thorough review, we've determined no further refund is warranted. The refund was processed according to our policies and the information provided by our sales representative, covering all eligible products minus any used portions. This is our final response.

   

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23502146
  
  I am rejecting this response because:  Email clearly states refund. Product sold was only sold for 1 hour and roughly 15 mins. Of time which I was still on the phone with the sales team, so nothing was used. No event's were attended.  
  The sales team canceled the sale , because they wanted me to upgrade to different package. So again nothing was used.  And no refund for original purchase. 

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I expressed interest in Cardone Ventures and I listened to a one hour sales pitch from them.I decided not to purchase the service but I am now relentlessly pursued by them on a near daily basis through phone calls, emails, and text messages I have asked them to take me off their contact list, unsubscribed from emails, reported texts as junk and replied STOP.I feel like their follow up policy borders on harassment and I would like them to leave me alone.

  Business Response

  Date: 06/20/2025

  Thank you for reaching out and giving us the opportunity to review your concerns. Please be aware that we are Cardone Training Technology, not Cardone Ventures. Kindly direct your concerns to Cardone Ventures for proper assistance.

   

  Sincerely, 

  Cardone Training Technologies, Inc.

   

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, I purchased a *********** Mentorship program from ***** Cardone and later requested a refund. I was called by a sales *** after purchasing a different program for $300 and was coerced into a payment plan when I had stated that I wasn't financially ready to purchase. I paid the 5 payments of $997 like we spoke about on the phone and in May, they attempted to charge another $997 from my credit card. I emailed them a very lengthy email pointing out their deceptive business practices, my concerns, the inconsistencies with their customer service and to cease charging my account. I also requested the refund because I had not started the program and no longer wanted anything to do with the company or their teachings. I was told by 2 different ***s that I owed very different amounts and noone could provide me proof or documentation of any agreements. I was told by their customer service team that a refund would be submitted and processed after one final call with them. I did have the call and the *** danced around the issue and said a refund may not happen although I have it I'm writing. I emailed back stating I am expecting a refund per the email from May, but it has not been issued. Instead, Ive been contacted by multiple different ***resentativesdespite clearly stating I only wish to communicate via email. The company continues to give me inconsistent information and delays, which is causing unnecessary stress. I am simply asking for the refund I was promised. The lack of resolution and ongoing pressure feels deceptive and unethical.

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a paying subscriber to Cardone University. I chose to cancel my membership through the proper channels well before the next billing cycle. Their team confirmed my cancellation in writing.Despite this, on May 24, 2025, my card was charged $97 anyway.This isnt a technical hiccup. This is unauthorized billing after a confirmed cancellation and it reeks of intentional negligence or outright fraud. Its hard to believe a company operating at this scale doesnt have systems in place to prevent this kind of thing.I reached out immediately and told them this was unacceptable. I made it clear that I had canceled, and if they didnt resolve it, Id escalate it with my bank and the BBB. They acknowledged my complaint and then did nothing.I want to be clear:This isnt about the $97. Its about principle. If I hadnt caught it, they likely wouldve continued billing me month after month for a service I already canceled and they knew it.

  Business Response

  Date: 06/10/2025

  Thank you for reaching out and giving us the opportunity to review your concerns. We have carefully looked into the matter, and after completing our review, we are pleased to inform you that a refund will be issued for the month that was mistakenly billed. 

  
  We appreciate your patience during this process and apologize for any inconvenience you may have experienced.

  Cardone Training Technologies, Inc.

   

  
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23373406
  
  I am rejecting this response because:
  You caused my account to go into overdraft and I've been financially impacted by your fraudulent business practices. 
  
  If you send the additional money to cover the financial impact and stress you've caused then I would accept the resolution. 
  
  I went on my social media and make a post about it and I have documented proof of about 20+ other people saying Cardone has done something similar to them.  
  
  ****** ******

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a phone call which turned into a high pressure sale, and the salesman from Cardone Enterprises said that I would only be able to receive the specialty rate/discount if I agreed verbally right there on the phone. It was not mentioned on the phone this would be non-refundable, and then they sent an invoice to me via email to pay. Later on I heard that my ticket had been upgraded to a more expensive tier without my knowledge or authorization. This made me question the legitimacy of the company because it felt like a scam. Then I looked into the website and discovered that this conference is intended for large scale business, not small startup sole proprietorships such as myself. After that I called the sales *** and explained that I needed a refund, and it was at that point he revealed to me that I can only get a refund if my ticket was "transferred" to someone else or used for a different Cardone Enterprises event. This was not something | wanted to do because I'm not their target market. Later when I looked at my order status on the 10X Conference website, I discovered that my ticket had been cancelled by Cardone Enterprises, and it stated that a refund had been approved as of February 27, 2025 and returned to me. However, it's now May 12, 2025 and I still have not received the refund, nor did I attend the conference on March *****, 2025.

  Customer Answer

  Date: 05/15/2025

  I spoke with **** from Cardone Technologies yesterday and he has agreed to initiate a full refund upon me closing this case/removing my complaint with the BBB. Please send me confirmation and I will update ****. Should a refund not be issued within the timeline mentioned in the attached email I will contact the BBB and reopen the case.

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signing up I spoke with ****, the head instructor and salesman for cardone university executive plan. I explained this was not a program I could afford without them helping to make the team work and us gaining traction in the first 6 months. **** said he would personally train my staff and that he would discount the first 3 months, then I could cancel any time after as we were on a monthly membership that was discounted for 36 months. I find out it's a 3 year full enforced contract (after 1 minute given to read and sign) with him stating that the contract only states what he verbally had already told me, afterwards, I was pawned off to other instructors. The one time **** worked with one of my staff members who spoke spanish she felt he was racist. He said he has a spanish speaking girlfriend (as his way of explaining his disrespect to my staff), we had it recorded, it was unprofessional. I tried to vouch for him but his lack of accountability, tardiness, not showing up for appointments his assistant booked, my staff lost trust both in cardone and in ****. As a result of their breech of contract both verbally and written, I asked to cancel, and was even told that the program was cancelled, I reported that to **** and he said that's great news. Then I find out it was not, they put my program on hold instead, I kept asking information about that to see what that meant in reviewing the agreement to remedy their breech, amentioned that if we continued that we've got to recieve the services we asked for, to resume proper payment plan starting the remaining payments for the equivalent remaining months owed to us.Only to have a collection agency attempt to collect the entire amount claiming it was a settlement, not offering the services that I would have to pay for. I am requesting either we completely cancelled as I paid over a year for less than 3 months of services, or we reestablish the contract for the regular monthly payment providing training promised.

  Business Response

  Date: 02/13/2025

  Thank you for reaching out. We have received your complaint and completed an investigation.

  According to our records, our Sales Representative informed you that daily training is provided by ***** Cardone through Cardone University, with ongoing support from our team. The training program includes the manager launch, sales launch, and continuous support to ensure the programs success. **** did not commit to personally training your staff, as the training is designed to be delivered through our structured program.
  We offered a discounted rate for the first three months to assist you financially. You were given the option to cancel within the first 90 days. Since the agreement was not canceled within this period, the full term of the contract is enforced. This was clearly communicated during the sign-up process.
  The only cancellation request we have on record is from May 2024. At that time, you had completed 11 out of the 36 months and were two months behind on payments. We offered the option to upgrade to coaching with a certified CU coach for more personalized weekly calls, which was declined

  Sincerely, 

  Cardone Training Technologies, Inc. 

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22922512
  
  I am rejecting this response because: **** did say and I quote " you do this (buy the program) and I will teach your team personally" I even as a result posted on ******** he was our training manager. 

  He sold me on the program by selling me on him. I didnt need accessibility to 5 university accounts when I already had full access to everything for $99 a month where I could have simply used each video as a training video in a meeting. The only perk was his coaching. The practice sales calls we already do as a part of our training and ai explained this to him. The only thing we didn't have was a training coach.

  Ayes later after we got shuffled and ignored, and I kept asking when are we recieving the coach I paid for, you informed me that for MORE MONEY we could get the coach (that I was already promised) and i refused insisting on cancelling the program because I was falsely sold on something as if it was more than it was and something in reality we didn't need.

  Again either take the 11 months for the 3 months i recieved, or give me the remaining months equal to the remaining months for payments due and reset the agreement to start next month and honor your contract with the coaching I was promised.

  It's simple. 

  It is not appropriate to charge for false promises and recieve a settlement of $14k+ that has nothing provided in return.

  Sincerely,
  
  ********* *****

  Business Response

  Date: 03/07/2025

  Greetings,
  According to our records, we sent you an addendum to reinstate your contract, which has not been accepted. Additionally, we have made several attempts to contact you to resolve this issue, but we have not received any response.

  Sincerely,

  Cardone Training Technologies, Inc. 

   

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for 10X mentorship program and merchant did not deliver what they promised and services were not as they were promised, I cancelled their services within 30 days of the progra. All the programs were about selling you more of their programs. When I reached out to ***** Cardone concierge they said it takes time and that someone will be reaching out to me in regards to this matter. No one called and few days later when I received a phone call they were trying to talk me into selling me another program instead. Mo money was never refunded and looks like they are not planning to, because when I filed a dispute with the bank they said merchant not willing to refund the money and they can not do anything for me either and told me to file complaint with small claims court.

  Customer Answer

  Date: 12/31/2024

  I contacted merchant multiple times and one of the gentlemen who was very rude over the phone conversation because I did not want to buy another service or exchange the service to another told me that they will be calling me back and never did. I have been receiving emails with cancelation of all my events but no refund. I filed a dispute with the bank and when they contacted the merchant, merchant told them that they are not going to refund anything to me. 

  Business Response

  Date: 01/07/2025

  Thank you for reaching out to us with your concern. After carefully reviewing your complaint and completing our investigation, we are pleased to inform you that a refund has been approved. Please be advised that the refund process might take up to 10 business days to complete.
  
  We sincerely appreciate your understanding and patience during this time.
  
  Respectfully,

  
  Cardone Training Technologies, Inc.  

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Zhussup

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Cardone 10X live event on 08/20/2024 online, on 10/06/2024 i was told that the event was cancelled due to Hurricanes...it will be delayed i told them that i can not make it for later as i only have this time available. However they refused to refund me, i then disputed with credit card company and just got confirmation it was not successful...i feel this is malpresentation, misleading and intentionally hiding these terms to me on the online purchase platform and especially they cancelled the event not me..,.....i was able to cancel accommodation and air ticket,I feel this is a scam and really need BBB to help me to get refund and look into this matter so no more ppl get trapped by them!!!

  Business Response

  Date: 12/26/2024

  Thank you for reaching out to us with your concern. After carefully reviewing your complaint and completing our investigation, we are pleased to inform you that a refund has been approved. Please be advised that the refund process might take up to 10 business days to complete. We sincerely appreciate your understanding and patience during this time.

  
  Respectfully,

  Cardone Training Technologies, Inc.  

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising I was lead to believe this program will yield our business 4 million dollars. Verbally I was told things by the sales person to distract me from what the contract stated. I was told we could cancel at anytime and would forfeit any funds already taken. When we tried to cancel based on that they said we can cancel only if we pay in full over ******. I dont understand how a business getting rich off lying is thriving as much as they are. I really hope we can resolve this without my lawyers getting involved.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2024, I received an unsolicited call from **** at Cardone Training Technologies, who aggressively attempted to sell me on the *********** Summit for 997$ USD. During the conversation, the representative applied significant pressure for me to make an immediate decision, leaving me no time to perform due diligence or thoroughly consider the offer. I was led to believe that the summit would help me advance my real estate knowledge, but the representative failed to disclose that the event primarily consists of upselling products and services, rather than providing the promised educational value. It also was not made clear that the other attendees would be people just like us seeking guidance, not investors.After reviewing the event details, we realized that the summit does not meet our expectations or needs. In addition, the representative did not disclose any terms and conditions during the call, including the critical fact that the event has a no-refund policy for live events. We were reassured that we would be taken care of, yet we now feel that we were misled and coerced into this Summit.Weve contacted them on Oct 9, 2024 to request a full refund and our request was denied. We were offered store credit. Given the unethical nature of the sales practices involved and the lack of transparency throughout the process, we no longer wish to have any involvement with this ********** this time, we have neither reserved a spot for the event nor attended it. Given the circumstances, we respectfully request a full refund of the $997.00 USD paid for the *********** ********* is our expectation that companies offering training and seminars operate with transparency and integrity. At a minimum, refund policies should be clearly communicated during the sales conversation, and potential customers should be allowed adequate time to perform due diligence before committing to a purchase. Regrettably, this was not the case in our experience with your company.

  Business Response

  Date: 10/23/2024

  We have received your complaint and investigated your claim.
  
  According to our records, during the call, our representative addressed all questions raised by the customer and fully explained the programs. The customer had the opportunity to review and accept our companys terms and conditions, as well as refund policies, at the time of purchase. In this case, same were accepted. Moreover, representatives are not obligated, nor would it be feasible, to disclose our companys policies verbally. Finally, at no point did the customer request information regarding our refund policy, which would have potentially given the representative an opportunity to address any concerns. Therefore, our company has provided the customer with the permitted refund options under our policies, yet the customer has failed to provide a response. 

  Cardone Training Technologies, Inc.

   

  Customer Answer

  Date: 11/02/2024

   
  Complaint: 22454470
  
  I am rejecting this response because:

  I would like clarification regarding your recent statement that the call with your representative was reviewed. To my knowledge, I did not give consent for this call to be recorded, nor was I informed of any intention to do so. Could you kindly explain how this review was conducted without my consent?

  Additionally, I am including proof of a response I provided on the same day as your initial communication. This documentation clearly demonstrates my prompt and transparent efforts to address any concerns directly. Unfortunately, the handling of this situation has raised concerns about your business practices, specifically around communication transparency and the application of undue pressure. This approach does not align with the type of business we wish to engage with.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 11/05/2024

  Regarding your concern about our previous response, we want to emphasize that we referred to our records, not a call recording. We are deeply saddened to hear that our response did not come to terms with your expectations. As mentioned previously, we strive to address all questions raised during our calls and to provide product options based on the customer's needs. However, it remains the customers responsibility to review the terms and conditions applicable to any specific product or event. 

  Sincerely,

  Cardone Training Technologies, Inc. 

   

  
  

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22454470
  
  I am rejecting this response because: 

  We remain confused and unsatisfied with the explanation provided. While you referenced "records" rather than a recording, its unclear how these records accurately reflect our conversation if no recording was made. Without a clear record of the conversation, we question the accuracy of any review.
  Additionally, while we understand the importance of reviewing terms and conditions, we feel that our questions and concerns during the call were not fully addressed, which contributed to our misunderstanding. We would appreciate a more transparent and thorough follow-up to address our concerns directly or a full refund immediately to avoid any lawful repercussion.
  
  Sincerely,
  
  **** ********