We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Short Term Rentals

Corphousing Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19406275

    I am rejecting this response because: The business DID NOT reach out to me within the 24 hours that they said they would. They have not provided any evidence that they are actively trying to remedy this. 

    Sincerely,

    *******************business. It has been 32 days without a refund. Enclosed are copies of my records and communication.I look forward to your reply and a resolution to my problem and will wait 3 business days before seeking help from a consumer protection agency or Better Business Bureau and visiting you in person. Please contact me at this email address or the following phone number: ************. Sincerely,--******************* Refund amount: $1,543.19

    Business Response

    Date: 02/24/2023

    Please accept our sincere apologies for the delay you have experienced with receiving a refund on a cancelled reservation from last year. We are currently investigating with our Refunds Team for a prompt update and will reach out to you directly with an update at ******************* within the next 24 hours.

    Sincerely,

    12th and **************** Team

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a hotel room through this company for ***** in ******. My mom went into hospital before my trip and I was supposed to get a refund. First I had to chase them for about 7 months in email and texts only since they have no one to speak to. Only after I sent a complaint to BBB because I saw another complaint on the BBB site about them, did I get a refund. But because they WIRED the money to my account (something I did not know they were going to do - most places refund through the same payment method -- credit card this time -- or check), I was charged a $15 fee by my bank. I wrote them back to let them know they should cover that for not using a traditional method of refund and for taking 7 months to even refund me. Now they continue to tell me they will get back to me and never do. And it is the same thing again -- emails, texts, no names, etc. I think this company is a scam. After further research, I see a lot of people complain about similar things.I am attaching the original 7 months of emails for the refund as well as the latest run around about the fees. I also have texts but do not know how to download those but I hope you get the picture of this scam.

    Business Response

    Date: 12/31/2022

    Guest was fully refunded

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 11/21/2022

    Hello ********,

    We'd like to send our sincere apologies for the negative experience you have had with us.  Understanding how frustrating your experience has been, we want to make sure a satisfactory outcome is reached.  Please know that your case has been escalated and a refund is in process to reach you this week.


    Sincerely,
    SobeNY Management Team

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

    Business Response

    Date: 10/19/2022

    Hello *****************,

    The Corp Housing Group would like to extend to you are sincerest apologies for this inconvenient process. We understanding how frustrating your initial experience with us was, we want to make sure a satisfactory outcome has been reached. We are working very hard to improve our guests' experience by fully resolving all existing refund issues as well as taking the necessary actions to prevent unfortunate cancellation and refund delay situations from occurring in the future.

    Please see attached receipt of refund payment

    Sincerely, Reviews Management


  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have yet to hear anything from CorpHousing Group regarding my complaint other than they are looking into it. They have been looking into it for 18 months now. 

    Complaint ID: ********

    Is it possible for you to follow up with them?

    Thanks

    *******************

    Business Response

    Date: 10/12/2022

    Dear, *******************

    Corp Housing Group is currently looking into this issue and we will address your refund concern as soon as possible. 

    Thank You

    Business Response

    Date: 11/16/2022

    Hello Rich,

    An email was sent to ******** on Friday, 11/11 at ****************** letting her know that a payment in the amount of $771.04 was issued to her Zelle account on 11/10. I have attached a screenshot of the confirmation of payment sent.  Please let me know if there is any additional issues that remain unresolved.

    Sincerely,

    ***************************

    Director of Reviews

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

    Business Response

    Date: 08/24/2022

    Guest has been fully refunded. Thank you

Corphousing Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.