Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   These are blatant lies. The issue was not a delay of 45 minutes but 3 hours. The message was sent via WhatsApp, where they saw it and engaged in a lengthy conversation with me meant to obfuscate the situation. During this exchange, they repeatedly lied and attempted to harass me.  
  
  
  I have taken screenshots of all their statements, including timestamps. They did not issue a refund until 12:31 PM, even though my initial message was sent before 9 AM. Their response was essentially:
  You contacted the credit card company; well deal with it when they reach out to us.
  
  
  Instead of taking responsibility, they complained about having to cover the chargeback, even though the mistake was theirs. There was no offer of a refundit had to be forced out of them.
  
  
  Additionally, the representative identified herself only as ***, likely a pseudonym, as their website provides no transparency about their personnel. Worse, *** made degrading racial remarks about my culture and race and repeatedly used my name in a clear attempt to intimidate me.
  
  
  I will provide further details once I have gathered all screenshots and will present them in a clear and timely matter. 

  Business Response

  Date: 02/24/2025

  Subject: Response to BBB Complaint 3Stocksaday
  
  Dear BBB,
  
  We are writing in response to the complaint filed by the customer regarding a charge after canceling their subscription. First, we want to sincerely apologize for the oversight in processing the cancellation request on time. This was an unfortunate mistake on our part, and we acknowledge the inconvenience it caused the customer.
  
  Upon realizing the error, we acted immediately and issued a full refund for the charge in question. We take full responsibility for the issue, and our team corrected the mistake as soon as it was brought to our attention.
  
  While we understand the customers frustration, we believe the response was disproportionate. The customer became aggressive and insulting, threatening us due to a delayed response time of approximately 45 minutes. We strive to provide excellent customer service, and while we aim to respond as quickly as possible, it is important to note that our team was working diligently to address their concern.
  
  In light of the refund and our efforts to resolve the issue promptly, we feel the customers actions, including the ******************** complaint and chargeback, are an overreaction. We are committed to maintaining a high standard of service and resolving issues when they arise, as evidenced by our swift response and refund in this case.
  
  We appreciate the opportunity to clarify this matter and are open to further communication if needed. We hope this resolves the issue to everyones satisfaction.
  
  Sincerely,
  ******** *****

  3Stocksaday

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22982435
  
  I am rejecting this response because:

   These are blatant lies. The issue was not a delay of 45 minutes but 3 hours. The message was sent via WhatsApp, where they saw it and engaged in a lengthy conversation with me meant to obfuscate the situation. During this exchange, they repeatedly lied and attempted to harass me.  
  
  
  I have taken screenshots of all their statements, including timestamps. They did not issue a refund until 12:31 PM, even though my initial message was sent before 9 AM. Their response was essentially:
  You contacted the credit card company; well deal with it when they reach out to us.
  
  
  Instead of taking responsibility, they complained about having to cover the chargeback, even though the mistake was theirs. There was no offer of a refundit had to be forced out of them.
  
  
  Additionally, the representative identified herself only as ***, likely a pseudonym, as their website provides no transparency about their personnel. Worse, *** made degrading racial remarks about my culture and race and repeatedly used my name in a clear attempt to intimidate me.
  
  
  I will provide further details once I have gathered all screenshots and will present them in a clear and timely matter.
  
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 02/25/2025

  We believe, the customer response says it all. The problem was fixed in a matter of hours, we have nothing else to say. We will provide all screenshots of the customer insulting, lying and threatening on of our employees. Unacceptable behavior when everything that was needed was ask for a refund and to make sure the membership was cancelled. Its up to BBB To keep the complaint. We did everything in our power to fix the problem in a timely manner. If the customer think we have to do it in minutes instead of hours, he does not know how the system works.

   

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in Jan 2021, I paid for a lifetime subscription to their services. I'm expecting them to honor the lifetime subscription. On Jan 25, **** my credit card was charged for $250. I didn't understand why until i saw on their website they have new terms and condition. It is misleading to offer a lifetime service. Original service was $1999.99 w/ 60% off for *******. ******* is the total amount I've paid but only authorized ******* for the original lifetime subscription.

  Business Response

  Date: 02/13/2024

  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by the cardholder.
  
  Upon thorough review of the situation, it has come to our attention that the cardholder in question issued a chargeback for the $250 maintenance fee associated with their membership. Subsequently, the cardholder received a refund from their bank for this chargeback.
  
  We would like to take this opportunity to clarify that our policy regarding the $250 yearly maintenance fee has remained consistent since the cardholder initially ordered their membership. As outlined in our terms and conditions, after three years of membership, an annual maintenance account fee of $250 is applicable. 
  
  We understand the importance of transparent communication and strive to ensure that our policies are clearly communicated to all of our customers. We apologize for any confusion or inconvenience experienced by the cardholder and are committed to addressing their concerns in a timely and satisfactory manner.
  
  Should the cardholder require further clarification or assistance regarding our policies, we encourage them to reach out to our customer service team directly. We remain dedicated to providing excellent service and support to all of our valued members.
  
  Thank you for your attention to this matter.
  
  Sincerely,