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Business Profile

Tools

Tools Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Compre una cocina portatil a esta empresa el 03/01/2025 por valor de $118.76 y lo pague en efectivo, cuando probe la cocina no me servia en la cocina de mi casa y fui a devolverla y la empleada me informo que no lo devolvian porque el dueno dijo que el Buisness BBB organization le habia informado que no podia devolver el importe de mi compra, hable personalmente con el dueno y me trato muy mal y me dijo que llamara a la policia que no me iba a devolver nada pues BBB decia que no podia devolver, soy una mujer de 82 anos de edad desabilitada y lo que recibo de dinero mensualmente es del SS de mi desabiliti, no entiendo esto y por eso hago esta reclamacion, tengo la cocina en mi casa que no me sirve, tengo los documentos de la compra y no creo que uds el BBB le diga a un dueno que no puede devolver el importe de una compra ya que la cocina no me sirve en el ******* que yo tengo en mi casa .

    Customer Answer

    Date: 03/07/2025

    Dear ***** :

    Mi ingles es limitado lo que yo tengo es el recibo de pago que ******* a *** Ferreteria, ( the only document that I have is the receive that they give me when I bought  it  no contrart because they are a small store)

    Thank you *****

     

    ****** *******,  

    Customer Answer

    Date: 03/07/2025

    Estimada Sra Mabel 

    Le envio el recibo de la compra de la cocina

    Gracias y que tenga un maravilloso fin de semana y que Dios me la ayude mucho

    ****** *******

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