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Business Profile

Tools

USA Tools

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The USA Tools listed on invoice is the company I purchased spray gun from. When it came to payment, my **** card thru the ************ showed the company as Race Car Tools. Apparently, you order tools from USA Tools and they run all their purchases thru their company Race Car Tools. It is obvious they use this ploy to confuse anyone wanting to return product for refund. They can say they don't have a website and is probably correct but they are definitely part of USA Tools that does have a website and product and sales staff. Not being truthful about relation ship.etely different gun that can be purchased on multiple sites for approx $400. I felt I was baited into buying a GFG 670 plus gun and it was switched with a GPG ******. I feel it is false advertising and requested a Return Authorization Number to return for full credit. Their website advertised a 30 day return policy. I tried to talk with the manager but only will let you speak with a salesman who communicates with manager and comes back to you with their response. They said because box was opened, no longer returnable. I sent them pictures of box. I didn't open their spray gun box as it opened in shipment due to poor packing. They have refused to communicate and I have sent an email saying that I have filed a dispute with the Bank of credit card. I also informed USA Tools that I was going to file a dispute with BBB. On the day I contacted them that sent a partial refund with no explanation. A refund of $219.22 of a total of $770.63 was not satisfactory.

    Business Response

    Date: 12/08/2022

    I believe this person is filing a complaint to the wrong Usa Tools .  We do not sell on the internet and do not have a website.  

USA Tools is NOT a BBB Accredited Business.

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