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Audio Visual Language, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the language course with the company and paid $1200 dollars to learn and they only sent me books and then told me you have to read and if you don't understand something you contact us I havent had any luck achieving a refund result communicating my complaint with the company and just now found this new option of making my voice heard I feel that I was a victim of a scam and the services provided by sending the few books is in no relation to the price that was charged which in addition is financed through third party loan by ways of the company Please help

    Business Response

    Date: 09/18/2024

    Our customer MR ****** ***** enter a contract with us on 03.14.2022,he bought our English course system 'Hablando Ingles" which includes the four books, 1dictionary,  1USB, Online platform, available 24 hours a day, 7 days per week,, and telephone tutoring  that he can call Monday thru Thursday 8am to 11pm, Friday 8am-8pm and Saturday 9am to 3pm, eastern time. The duration of the online and telephone tutoring was for two years, (expired on March 2024).

    Our customer service department contacted Mr ****** in refence to his complaint to the BBB,  , and he informed us that he  wants  personal telephone  tutoring in a one to one bases., he already had that service available for  the  two years of the contract, but  we  are going to do our best effort to give him the classes that he is requesting (personal telephone tutoring), at a suitable time for him during our business hours , as a courtesy from the company.

    Hopefully this will offer a solution to Mr ***** and he will be able  to study English.

    If you need further information feel free to contact us,

    ****** M *****

    **************

    Audio Visual Language, Inc.

  • Initial Complaint

    Date:08/25/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Day, a cordial greeting, my name is *****************************, I signed up for an English course, on 04/2022, I paid $100 per month, but I didn't like it, and on 07/2022 I decided to notify them so that they would cancel me before the month of August, but this company refuses to cancel it, and they want me to pay them for the full year for a service that I am not using and they threaten me that they will send me to collection. I have informed them by email, by phone and by text message to cancel me and not charge me more, but they do not want to do it. Please can you help me

    Business Response

    Date: 09/01/2022

    Dear member of the BBB

     Ref#********

    We would like to inform in reference to the case # mentioned above, that our customer did a contract on ************ with our company Audio Visual Language, **** established since ****, to study English with our system.  The customer gave a down payment and was paying the remaining balance in installments. 

    Our cancellation policy as you can see it on the contract that she  provide, is 72 working hours from the date  of the  contract, but we always have been very flexible if the cancellation is in a reasonable time frame and the client has a valid reason for it.

    Our client decides around 60 days after having the program and materials,  that she does not want it anymore, having the material with her, and having use the service,for example, the telephone tutoring service,  thru the months of May and July 2022. The  course also have online access to study (web app)  for the customer and three members  of the immediate  family to study, and is available 24/7 for a period of two(2) years from the date of the contract. 

    We have decide to closed her account effective immediately.

    If you need further assistant, feel free to contact us,  and  thank you for your cooperation,

    *************************

    Audio Visual Language Inc.

    ************

Audio Visual Language, Inc. is BBB Accredited.

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