We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Club

International Vacation Club, LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a vacation Club in which I took a membership in 2021. They provided me with a website to make travel reservations using my membership. I spent $15000 on the membership. Now, it is impossible to reach them. When I connect, they promise to call me back with my reservation but then disappears. Most often, they don't pick up he phone.

    Business Response

    Date: 03/14/2023

    Good morning people from Better Business Buro,

     

    We hope this E-mail finds you well!

     In follow up to this complaint from our member **** **************** we hereby inform you that the client has been contacted and he has always had at his reach our channels of communication. So based on the proofs that we are putting in attachment, you will come to realize that there has never been a lack of communication or whatsoever from our end.

     What happened was that since we our headquarter is located in the ******************* the client tried to reach us outside our member service schedule, specifically on Saturday, for being exact on *****th after 12 PM. He sent us a message to our WhatsApp number, our auto- reply message informed back to member that our office was already closed and that he would be contacted back on regular business hour, but it turns out that the following Monday (02.27th), we had a national holyday (Independence Day) and therefore our office was closed and with limited staff.

    Clent was informed regarding this situation though, and we expressed our apologies for the inconveniences of the delay, even though the client's issues was immediately addressed on Tuesday.

     The client has always got in communication with us mainly thru WhatsApp and we respond on time as you can see in our messages in attachment, with the exception of the messages sent *****th after 12PM and on Monday, but the above explanation justifies this situation.

     

     Conclusion:  We apologize that due to our past holyday, this situation has escalated to you, but thankfully client's concern was sorted out and taken care of.

International Vacation Club, LTD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.