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Business Profile

Web Hosting

Moniker Online Services, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moniker Online Services, thru their ******.XYZ, just extracted $49.95 from my *********** credit card on 2/26/2024 without me asking for any services from them. I didn't even know about them.

  • Initial Complaint

    Date:10/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    According to *****, Moniker Online Services, LLC is the web host for *********.com, a longstanding website dedicated to Apple products, services and related consumer discussions. ********* is not compliant with ********** "Do Not Sell My Information" and "Privacy Choices" laws.Specifically, there is a problem where "banned" registered users are concerned. ********* apparently has a large population of individuals that the moderators have banned over the years, often with little explanation or warning. (Speaking for my own experience under the handle "NewsView" and registered to the website for the better part of 20 years, one allegation of a TOS violation is enough to result in account suspension.)********* is not a nonprofit website. They exist to create revenue by driving users to their Apple content. All site visitors, whether registered or not, should be able to set their cookie preferences, yet it is not managed in such a way as to comply with best practices in this regard. Where the issue becomes even more problematic is that ********* does not give banned users an end date for their account suspension, and often these are indefinite and arbitrary. During that time, registered users do NOT have the site access to delete or otherwise manage their account. In effect, ********* holds their data hostage.It is unclear to this user what the exact nature of the relationship is between Moniker Online Services, LLC and *********. Is ********* merely a client or they also involved in Moniker management? Either way, it is incumbent on Moniker Online Services, LLC to ensure that they are NOT party to the violation of ********** consumer privacy laws. Similar laws have been adopted throughout the country. ********* insistence on blocking access to accounts to prevent re-registration of banned users means running afoul of privacy protections in CA and elsewhere.Moniker Online Services, LLC should not be party/host to ********* ***** hostage" behavior.

    Customer Answer

    Date: 10/14/2023

    To whom it may concern:

    After submitting the complaint I realized that it contains a typo. My number (please do not publish!) is ************.

    Thank you.

    *****************

Moniker Online Services, LLC is NOT a BBB Accredited Business.

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