Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Presto to do a simple new window install back in November of 2024. They demanded all of the money up front and guaranteed a ***** completion. It's now going on 4 months and they will not resolve the issue or issue a refund. They illegally started the project without obtaining proper permits, then they took all of our money and won't return to finish the project. I now have to have my attorney issue a demand letter and sue them for ALL the funds we have paid out to them. We then have to hire another company to come in and finish the project that they have illegally started without proper permits. I would NEVER again use this company and would warn others to stay away from them as they are very unethical and dishonest.

  

  Business Response

  Date: 02/13/2025

  We appreciate the opportunity to clarify the details regarding your project and address your concerns.
  
  
  You hired Presto Building Design in November 2024 for a window installation project with a total contract value of $12,500. While our standard payment structure does not require full payment upfront, we offered a $2,000 discount as an incentive to proceed before the holidays, which you voluntarily accepted.
  
  
  We delivered all materials and completed the installation within the agreed timeframe. However, during the permitting process, our permit consultant mistakenly filed the application with the City of Delray Beach based on the property address. Once we realized that the permit actually needed to be filed with *****************, we immediately informed you and took the necessary steps to correct the issue. Unfortunately, this required additional paperwork and registration in *****************, which caused unforeseen delays.
  
  
  We understand that this was frustrating, and we regret the extended timeline. However, at no point did we abandon the project or refuse to resolve the issue. Despite the challenges, we remained committed to completing the job properly and within compliance. As of today, we have successfully passed the final inspection, and the permit is officially closed.
  
  
  Additionally, in good faith, we provided $1,200 cash in compensation (approximately 10% of the contract total) to acknowledge the inconvenience. The only remaining task is the interior perimeter caulking, which we left for final inspections and are prepared to complete once you return.
  
  
  Our goal has always been to deliver a fully compliant and high-quality installation. We appreciate your patience during the permitting process and are happy to coordinate the final touch-*** at your convenience.
  

  

  Business Response

  Date: 02/19/2025

  Job is complete. All materials are 100% completed and we passed the final inspection and the building permit is closed. 
  Customer is now satisfied. There are no further steps as all of our obligations and all commitments have been honored. Furthermore, the customer does not want a full refund and is not seeking any money- refund payment or compensation. All is settled as of today. 

  

  Business Response

  Date: 03/08/2025

  This complaint should be closed and settled even if the customer does not respond. 

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase was 4/24 We purchased a slider with install from them and they gave us an install date of August 2024. The permit was taken out by their company. We have given them half the money. They supposedly have the slider manufactured but they have not installed it. They have been giving us the run around for the last four months. Every other week they would say they were Installing this week and they cancelled every time. Now the owner **** is not even answering our calls. We would like for the slider to be installed ASAP or we want a full refund. The invoice is under my sister ***** ********. Please help us resolve this issue. Thank you in advance for your help.

  

  Business Response

  Date: 02/07/2025

  Dear ****** *******,
  
  Thank you for reaching out and sharing your concerns. We understand the frustration caused by delays, and we appreciate the opportunity to clarify the situation.
  
  The installation process for your sliding door was affected by several factors outside of our direct control. Your building, located in ************, required approval from the city, the **** and the Board of Architects. These additional layers of review held back the manufacturing time combined with the citys permitting timeline, extended the overall process longer than we initially anticipated.
  
  Although we received your order in April, the permit for your installation was not issued until January 16, 2025.
  

  We had a small deposit for one single door and at no time were we asked to cancel or refund you. 

  Coral Gables is known for its rigorous and often lengthy permitting process, and we also had to rely on our architects to provide necessary drawings and calculations, including existing and proposed elevations. Much of this work takes place behind the scenes and is crucial to ensuring compliance with city codes and regulations.
  
  We are pleased to inform you that your sliding door has now been installed and has passed the in-progress inspection by the City of ************ Building Department.  We truly appreciate your patience throughout this process and hope you enjoy your new door for many years to come.
  
  If you have any further questions or concerns, please feel free to reach out. We value your business and are committed to delivering high-quality materials that offer hurricane protection, skilled labor and service.
  
  
  Best regards,
  Presto Building Design
  
  

  
  

  

  Business Response

  Date: 02/07/2025

  Dear ****** *******,
  
  Thank you for reaching out and sharing your concerns. We understand the frustration caused by delays, and we appreciate the opportunity to clarify the situation.
  
  The installation process for your sliding door was affected by several factors outside of our direct control. Your building, located in ************, required approval from the city, the **** and the Board of Architects. These additional layers of review held back the manufacturing time combined with the citys permitting timeline, extended the overall process longer than we initially anticipated.
  
  Although we received your order in April, the permit for your installation was not issued until January 16, 2025.
  

  We had a small deposit for one single door and at no time were we asked to cancel or refund you. 

  Coral Gables is known for its rigorous and often lengthy permitting process, and we also had to rely on our architects to provide necessary drawings and calculations, including existing and proposed elevations. Much of this work takes place behind the scenes and is crucial to ensuring compliance with city codes and regulations.
  
  We are pleased to inform you that your sliding door has now been installed and has passed the in-progress inspection by the City of ************ Building Department.  We truly appreciate your patience throughout this process and hope you enjoy your new door for many years to come.
  
  If you have any further questions or concerns, please feel free to reach out. We value your business and are committed to delivering high-quality materials that offer hurricane protection, skilled labor and service.
  
  
  Best regards,
  Presto Building Design

  Customer Answer

  Date: 02/24/2025

  THE FINAL PAYMENT TO THE CONTRACTOR WAS MADE TODAY, BEGRUDGINLY BECAUSE I DO NOT FEEL HE ACTED PROPERLY TOWARDS US AND THE CONTRACT. THERE WERE A FEW MISREPRESENTATIONS IN THE OWNER'S RESPONSE TO MY INITIAL COMPLAINT. FOR ONE, HE MENTIONED IT WAS A SMALL DEPOSIT, AND HE WAS INCORRECT, IT WAS HALF THE COST OF THE PROJECT WHICH WAS OVER $3,000. HE STATED THAT HE DID NOT HAVE THE PERMIT UNTIL JANUARY 2025, THAT IS ALSO WRONG, HE HAD THE PERMIT IN NOVEMBER OF 2024. I KNOW BECAUSE HIS WORKERS KEPT CALLING AND CANCELLING WEEK AFTER WEEK IN NOVEMBER. THEY ORDERED THE WRONG DOOR IN AUGUST ******************************************************* ******* AFTER INSTALLING THE SLIDER, HAD TO BE TOLD BY THE ASSOCIATION THAT THEY GOT THE GRIDS ON THE WINDOW WRONG AND NEEDED TO FIX THEM. A DETAIL THAT HE TRIED TO BLAME OTHERS FOR AS OPPOSED TO ACCEPT BLAME FOR NOT PAYING ATTENTION TO BEGIN WITH. SO, MORE TIME WASTED WAITING FOR THEM TO FIX THAT. ALL IN ALL, IT WAS A FRUSTRATING SITAUTION AND I MOST CERTAINLY WILL NOT USE THEM AGAIN. THE SLIDER IS INSTALLED, AND IT PAST FINAL INSPECTION.

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Presto Building Design, LLC (***********************************, owner) was hired on September of 2023 to install windows on a new house build and order from manufacturer 1 additional window and 1 front door. The total paid paid to Presto by the general contractor - ************** ************************** is $25,181.42.09/01/2023 $13,591.06 10/05/2023 $10,872.03 11/16/2023 $718.33 After several inquiries and over six months of waiting, it was discovered that product was never ordered and the funds were pocketed by *****************. The installation portion also was left unfinished and water proofing failed 3 inspections because they used a bathroom product to water proof exterior walls instead of correct waterproofing for windows. It was also discovered that ***************** had several lawsuits for previously folded companies and investigations by DBPR for unlicensed activity as well as using another companies GC license number as his own. ***************** always had a story handy when asked about product or delays. When he finally came to the project site and said he would return the product money and some partial labor money in three payments of $4,591.35. The first payment, he made right then via Zelle on 3/12/24 and promised to make the remaining two payments in 30 and then 60 days.The attached promissory note was signed and witnessed by our project manager **************** who notarized the signature. ****************** has not honored the remaining payments and does not answer his phone. It also appears that Mr. ******* has started up a new company Glass and Glazing Construction Impact Windows and Doors ******These are the addresses for Presto Building Design,LLC ***************************************** *********** ****************************************************************************** C *********************************

  

  Business Response

  Date: 06/12/2024

  Currently being resolved 

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company to get Impact Windows in my apartment last year in October. They told me that the time was around 3 months and has been 7 months and they don't answer the phone. The deposit payment was on October 10th 2022 with an amount of $2200. Last time I contacted them was by message requesting a refund and I am still waiting for it. I don't have a tracking of the payment, it was via online, I am not sure if I have a confirmation email. We signed a contract. Seems this is a scam. The name of the person is *************************. You can find PRESTO BUILDING DESIGN LLC in Sunbiz and there is all the information of this person.

  

  Business Response

  Date: 05/26/2023

  Dear BBB,
  Thank you for bringing this matter to our attention. We strive to provide our customers with fair pricing and excellent service. However, we acknowledge that there were certain challenges and delays in this particular case.
  One of the unexpected challenges we encountered was the need for additional engineering work to design a complete building structure. This was a new experience for us, as we had previously been able to obtain permits within three days and promptly order materials from our warehouse. Unfortunately, we were unable to commence the installation process without the necessary permit.
  To rectify the situation, we took responsibility for the delays and incurred expenses. We hired an engineer to address the permit requirements and covered the associated fees. Additionally, we reimbursed the customer in full for the materials he had purchased, transferring the refund via Zelle.
  Once the customer received the full refund, we promptly contacted him to inform him of the resolution. We provided a 30-day window for him to reconsider and proceed with the project, should he manage to secure the necessary permit approval. In such a scenario, we assured him that we would be delighted to resume the installation process and complete the window installation as originally agreed.
  We deeply regret the inconvenience caused to the customer and understand his frustration with the extended timeframe. Our intention was always to deliver a satisfactory outcome, and we have taken steps to rectify the situation as best we can. We value our customers and their satisfaction, and we remain committed to resolving any outstanding issues to the best of our ability.
  If you require any further information or assistance, please do not hesitate to contact us. We appreciate your attention to this matter and the opportunity to address the customer's concerns.
  Sincerely,