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Business Profile

Screen Enclosures

Atch Screen Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Enclosures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** installed a screen room onto my house in October/November 2023. After installation, I paid him $11,240, and he told me that if there were any issues such as leaks, to call him and he would come out to fix them. Shortly after our first rain, we began to have leaks. I contacted ***** and he came out to fix them. After the second rain, not only did we discover that the leaks weren't properly fixed, but we had more leaks. I again called him and he came out to repair the issue. I spoke with him about the caulk that was installed in the seam of one of the panels (pic attached), and he stated that his crew should have never installed that one because it was damaged. He stated that all he could do at this point is to get some strips to cover the caulk. He promised that he would be back the following week to install them. He was a no show. After many calls, texts, not only from myself but from my husband, he has failed to show up. He says that he's been sick, but will make his way out. He never shows. I recently sent him a text message and asked him to please come out because now we have rust where the screen room has leaked so much. I receive no response. Today I notified him that I would be filing this report. Still no response. I simply want him to come here and finish what he started- Correctly. My furniture is ruined due to all of the constant leaks. Now there's rust, so I feel that I won't get the life out of my screen room that I should. I have screenshots of all texts between he and I, along with my husband's texts to him and his responses. It would not allow me to upload them do to size constraints. If not resolved by this complaint, I will have no choice but to have another company do the repairs and take him to court to recoup the expense.

Atch Screen Services is NOT a BBB Accredited Business.

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