Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am providing this information to you in support of complaint for services which are still incomplete on my 2017 Chevy Silverado. On or about February 10, 2023 I entered into an services agreement for body/repair work, painting, acid rain removal on my paint, glass and metal, and auto detailing with Stillhorse RV Boat Auto. The owners (Charlie and Patricia ********) told me that the job would take approximately 10 work days to complete which should have been completed on Feb 24, 2023. I called him on Saturday Feb 25, 2023 and left a message for him and he did not return my call. When I called him on Feb 27, 2023, Charlie told me that he needed some more time to complete the work on the truck. I agreed to more time and ask him to call me when it was ready. When I did not hear from him and I called him again on Mar 01, 2023, he told me that the truck would be ready by March 3, 2023. The owner called me on March 3, 2023 to tell me that the job was complete and he wanted me to come look at it to see if they fixed everything. When I looked over my vehicle the work was not completed to my satisfaction but since Charlie was not there so I informed the shop attendant (Selena) the truck work was not completed. Since I had a car rental while he was working on my truck, I had to return it on March 3, 2023. I explain to Selena that I could not leave my truck with them because I needed it, but I paid them for the job on the promise that they would complete the work. Selena said that I could drop off the truck to them at some other time so they could finish the work. Since March 3, 2023 until August 26, 2023 I have dropped off my truck to them on April, May, June, July and finally August 26, 2023. Each month they promised that the truck would be completed and after having it for a week each month the job was not completed. The only thing that they accomplish each time was the auto detailing. Whenever I called Charlie he assure me that they will complete the truck. I have not actually met to speak with Charlie face to face since May because he is never in the shop. Each time I went to pick up my truck I have spoken with Patricia or Selena and they tell me that Charlie will give me a call and that they don’t know what the agreement was that I had with Charlie and that he would call me. But he never does. When I called Charlie’s phone number on Aug 28, 29 and 30, 2023 it goes to voice mail and his mailbox is full so I cannot leave a message. I can leave an SMS number which I do, but he doesn’t return my calls. I told Selena that I have an option to call my credit card company to have the charges for this work reversed due to the quality of services. Her exact words to me were. “I understands and do what you got to do”. I feel that I have very accommodating and have given the business plenty of opportunity to perform the services as requested but it seems that the business now is giving me the run around and has no intent on finishing the work as promised. This is the reason why I am requesting a refund in the amount of $1899.25. V/R Louis ********