We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Contractors

Regency DRT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regency DRT was hired to fix hurricane damage. They never finished the job and never paid their bills. Subcontractors are now filing liens against the property and the homeowners. Regency DRT now refuses to return phone calls or emails.

    Business Response

    Date: 06/09/2023

    Good Afternoon Steve, I am sorry that you experienced a poor expierience with Regency DRT.

    If you don't mind me asking, did you ever sign a form stating that the job was complete?

    I just want to get as much information as possible before I contact our managers.

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an insurance claim open since October of 2022 for water damage in my master bathroom. It is now March 20th 2023 and only a couple things have been done. I have lost count of how many times this company has said they will be to our house to complete the project, and then they just don’t show up. No calls, texts, anything. They ghost us for a week then say they found someone else to do the job, which just falls through. We are stuck in an endless cycle of negligence and not holding up their word. I have asked to be contacted by the manager or anyone in charge and nothing happens. All we want is this job to be completed so we can move on. We have been sharing a bathroom with our kids for going close to 6 months now. Thank you.

  • Initial Complaint

    Date:01/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lost the interior of my house to a fire in January 2021, Regency DRT seemed very prompt and eager to begin on my house. They would not give me an exact date when the job would be done, but said it shouldn't take longer than 6-8 months. the first few months it seemed to move along quickly, then it came to a very very slow crawl, that's when the excuses started coming. Covid was the first. We where told that it was hard to find workers, supplies, equipment, etc. That was almost understandable in the beginning. 2 years later the excuses are still coming. Inspections, workers, supplies, we have heard them all. 2 years later and the drywall hasn't even been installed yet. I am getting threatening lien letters from contractors because Regency DRT isn't paying them. I'm at a loss at what I should do next. My family is at a hardship now, not only am I having to pay a mortgage for a house that I cannot live in, I'm also paying rent for an apartment so I have some where to live. The mortgage company can no longer provide assistance because it has been so long. We are struggling to survive financially. Inexcusable!

Regency DRT is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.