Complaints

This profile includes complaints for Alyssa's, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alyssa's, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alyssa's, LLC

  4586 Chumuckla Hwy Milton, FL 32571-1004

• 

  Alyssa's, LLC

  4580 Chumuckla Hwy. Pace, FL 32571

• 

  Alyssa's, LLC

  4562 Chumuckla Hwy Pace, FL 32571

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a couch and love seat on June 14, 2021 foe 1925.11. When we purchased it, we noticed a scratch on the arm of the couch. Alyssas guaranteed me they would replace it. A man came out and took pictures and was suppose to take of it. It still isn't repaired. Now the couch is separated from the threading on the back. I've contacted the supervisor, Johnathon, which assured me it'd me take care of. I also sent pictures of the damage. I've still to hear back from him. This has been going on for 1 year. I've been waiting for Johnathon to respond for weeks now. This recent damage claim has been going on for 2-3 months.

  Business Response

  Date: 09/15/2022

  We (Alyssa's) have been working to satisfy this guest's repairs for some time. We
  
  submitted a claim to the manufacturer who ordered the part needed for repair.
  
  Unfortunately, the part was on backorder at that time. The part arrived on July 19, 2022.
  
  Upon receipt of the part, the authorized manufacturer repair tech attempted to reach the
  
  guest by phone but was unable to make contact. The guest did not answer the call and
  
  her voicemail box was full leaving the tech unable to leave a voice message.
  
  
  
  The manufacture tech then drove to the guest's property to make the repair, but no one
  
  was home. We were informed by the tech that he had left his business card on the
  
  guest's door but did not receive a call back. I (Jonathan) attempted to reach the guest
  
  on July 24, 2022, to discuss a second claim the guest has made but experienced the
  
  same issue. My call was not answered I could not leave a voice message because the
  
  guest's voice mailbox was full.
  
  
  
  Unfortunately, I was unaware that the repair tech was experiencing the same issues
  
  reaching the guest until the beginning of September but attempted to resolve them
  
  immediately upon being made aware. I was able to reach the guest via text message
  
  on September 7, 2022, and shared the challenges we've had attempting to reach her by
  
  phone as well as the repair tech's visit to her residence. At that time, I explained
  
  that the part had arrived, and that the tech had been attempting to complete the repair
  
  but could not reach her by phone and had not received a call back to schedule the repair
  
  after leaving his business on her door.
  
  
  
  The guest was apologetic for the confusion and for her inability to be reached. Since
  
  contacting the guest, the first repair has been completed and we are currently
  
  waiting for the manufacturer to process the second request and send the parts needed
  
  to complete the new repair.
  

  Customer Answer

  Date: 09/18/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I do acknowledge that the first repair has been made, but I am waiting for the second repair to be made. This has been an on going situation,for over a year and I have been in contact with Alyssas many times with out a response. Not all of this confusion was on my part.I even visited the store on many occasions with out a call.Therefore I'd like to wait to drop this complaint until the job is completed.

  Business Response

  Date: 09/23/2022

  The repair technician has collected the information he needs about the second claim and has sent it in to the manufacturer. We are currently waiting on the parts to come in so he can go back out and finish the claim. We are keeping our guest updated with all the information as we receive it.

  Customer Answer

  Date: 09/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  The above information is not totally correct being as Johnathon wasn't working for Alyssa's over a year ago to the best of my knowledge. When I went in the store in person and requested help with the furniture, I was told by two different female employees that they'd call me back and they never did. Nothing changed until Johnathon started handling the claim . So that is the reason I'd like to keep the claim open until the furniture is repaired.