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Business Profile

Hardware Sales

D & E Hardware & Outdoors

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for D & E Hardware & Outdoors's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a garbage disposal from DNE hardware a couple days ago and I have the receipt and it did not even get installed and theywill not return it even though it does not state anywhere that that item is not returnable all the parts are there all everything is there, but the manager will not return it she says

      Business Response

      Date: 03/26/2025

      ****** came in and bought a disposal, on 2-15. Disposals hook to your drains and are considered a sanitary item. He came back the same day and said it wasn't large enough so I went ahead and returned it since the box was fine, and it had not been opened, even though per our return policy on the bottom of every receipt, I should not have returned a sanitation item. on 2-17 ****** came into the store to purchase a new disposal mount because he had broke the one that came on the disposal. I know this, because I am the one who helped him to find the mount. I have attached copies of all of these receipts. When ****** brought the disposal back for return the box was wet so was the disposal. Once again, when it is hooked to a drain it then becomes a sanitary issue. The associate told him that he could not authorize the return. ****** proceeded to stand at the door and tell our customers how horrible we were as they came through the doors. The next day ****** came back to the store to speak with me and I let him know that it is a sanitation issue and that I know he broke it because I helped him fix it. He insisted that I was lying and wanted to speak with the manager. When I told him I was, he must not have believed me because he then called the store to speak with the manager and when I answered he began telling me that I said things I didn't say until I let him know that I'm the same person he spoke with. He also asked where it said we wouldn't return items and I informed him that on the bottom of every receipt it is stated that all returns are subject to manager approval.

    D & E Hardware & Outdoors is NOT a BBB Accredited Business.

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