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Business Profile

Fishing Gear

Fillet And Release Fishing Co. LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Gear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/10/2024 i ordered a mountain mikes deer skull kit- skull master large and they shipped me the wrong item. I received mountain mikes record keeper which is a different product. When I contacted the company I was told they would ship the correct product and just to keep the wrong item. It didn't ship and I contacted chat once again and was assured it would be corrected the next day. It was not and any tries to connect via chat (which is the only contact method on their website) went unanswered. Upon my complaint to my credit card company they said they gave me the correct item which the pictures show they didn't. Terrible company.

    Business Response

    Date: 12/14/2024

    We in fact told the customer we would send out the product he wanted as soon as we had it in stock. Unfortunately it was backordered. We emailed customer and told him we would send it out right away when it came in. Unfortunately he then started a chargeback with his credit card company and the funds were taken from our company and put on hold. We then had to explain the circumstance to his credit card company, which as he states sided with us. Due to the chargeback we are no longer able to send him another product for free as we were originally planning on.

Fillet And Release Fishing Co. LLC is NOT a BBB Accredited Business.

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