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Business Profile

Mailing Services

UPS Store 7419

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** said anything shipped to *** will be sent back,i called and she still said she would ship the medication back.My medication provider ********************* sent vimpat to ups store in ******** ** after it was shut down and i told them to send it to p.o box **** in ******** **,but their still shipped it to the p.o box 125 that was shut down at ***. I received an email letting me know my medication was being shipped there,try to stop it,couldent do it.Also I called and everone was ok with it except ******. Also ****** wants me to pay $7.00 to pick up much needed medication.called on 10/29/2022 10:05 am. She is denying me access to my eplisey medication...10-29-2022

    Business Response

    Date: 12/10/2022

    ******************************* was a boxholder at my UPS Store from 5/1 - 11/1 approx 6 months. She was one month past due on her mailbox and we informed her that her mailbox was past due and she stated she didn't have the money to renew it right then. I gave her a two week grace ****** to come up with the money and that still didn't happen. I informed her we would be closing out her mailbox since she didn't renew in the stated time ******. And that any mail or packages would be returned since she was no longer a boxholder here. She called about a week after her box was closed out and said her medication would be coming here. I informed her that unfortunately since you aren't a boxholder it would be returned to the sender. She got very upset on the phone but said she understood. She then came into my store with her boyfriend yelling and being very threatening. I told them they needed to leave. As a courtesy I told her that she could pick up her medication as a non-boxholder for the fee of $7.00 which applies to all non-boxholders that decided to mail packages to our location for security reasons. She said that would be fine and picked up and paid without incident. I then received this complaint which is completely unfounded.

    Business Response

    Date: 12/10/2022

    Business supplied email: ********************************************************
    Use this address for any contact with the Better Business Bureau

UPS Store 7419 is NOT a BBB Accredited Business.

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