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Business Profile

Internet Services

Emerald Harbor Communications, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business appears to be out of business but I continue to be billed. I stopped using the service as I was unable to contact by phone, email or in person. I no longer will be responsible for this service as I no longer use this service. Help!!! They continue to bill and add late charges

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We’ve had an account with this company for home internet and Wi-Fi for about 3 years. Bill is set up to auto pay $60/month. We paid 1/1 for the month of Jan. and on Jan. 21 our connection went down during the snow storm. This typically happens with weather so we reset our router and waited patiently for our connection to come back on but it (still) has not. We began calling the office over the next few days, to no avail. Emails were not returned either. No one was at the office both times we visited. Google says the business is permanently closed. We were able to find the owner (Izzy) on Facebook and messaged him there. After some back and forth, on 1/29 he offered to come to our home to try to fix the issue himself but was unable to.. so he told us he’d have “his guy” in TX log into our account remotely to fix it - which seemed promising - but then he stopped responding to messages again. While he was here he told us he “will not pay someone $20/hr just to answer phones” which was why he had no staff working his office but made a point to let us know we wouldn’t be charged for his time that day.. He suggested we buy additional products like a Roku or a tower from TMobile which 1) should not be necessary and 2) are not even available in our area. He told us we were “priority” to be fixed and after a few days stopped responding again despite being ‘active’ online many times. We were charged and paid for February service on 2/1. We have asked twice to cancel our service due to this mismanagement and he claimed we’d receive a refund but we have not. We cancelled the card they have on file (causing a huge headache as we have several other accounts on this card) and are concerned that we will have outstanding bills or credit issues if the owner will not cancel our account. Read reviews on Google. This business should be discontinued.

Emerald Harbor Communications, LLC is NOT a BBB Accredited Business.

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