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Business Profile

Professional Engineers

The Harris Solution, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Professional Engineers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This engineer created a fraudulent document stating he had inspected my roof prior to my purchase of the home and said the permit number was to be issued later. None of which os true. First a structural engineer can't request a roof permit here in Florida I found out. Second I don't believe he ever inspected this roof.

  • Initial Complaint

    Date:06/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 19, 2023 I wrote Aaron ****** a check for $750. I was told the total fee was $1,500 to do an engineering study and plans for my carport. Half was due as a deposit with the remaining $750 due at the time of completion and delivery of the plans. I was told at that time that I would have the plans in 10 days. I also told Mr. ****** that I do not not email. As if today, June 14, 2023, I still do not have plans from him. I obtained plans elsewhere and the carport is 100% completed. I have made numerous attempts to contact Mr. ****** and he us not communicating with me. I have requested a refund of $750 (which has been cashed) for breech of contract.

    Business Response

    Date: 06/21/2023

    Mr **** built this carport before he had plans for it.  He contacted us to get plans after the fact.  He signed a contract with us on 4.19.23 (attached) for 45 days completion.  He paid half up front.   When the drawings were complete on 5.16.23 (attached), we contacted him to set up delivery and he said don't worry about it, I already have it done.  He did not contact me to have me stop work so he contractually owes me for the full amount (additional $750) that was completed according to the contract he signed.  

    Please let me know how you want to proceed with this complaint.

    Customer Answer

    Date: 06/30/2023


    Complaint: 20184387

    I am rejecting this response because:
    Why would I want plans for a carport if I already built it?  At the time I met with Mr. ******, the carport was not started.  Furthermore, I was verbally told 10 days for completion at the time I gave him the check on 4-19-2023.  I do not recall signing a contract.  I would think that I would have a copy if the contract and I do not.
    Sincerely,

    Joseph ****

    Business Response

    Date: 07/03/2023

    Please see the photos taken on site at the time I met with Mr ****.  They are taken with Company Cam and they are time and date stamped.  The carport was already built.  He wanted the plans because they carport was built without a permit and needed the permit to get straight with the city.  I'm attaching the agreement that he signed in person that day as well as the photos.  Both were sent in my previous response.

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. Harris drew plans for a carport for me. These plans were useless to me because they were for a wooden carport which I could not possibly afford and no one would have told him to draw up such plans. I talked to him explaining this and he agreed to send me the money (500.00) at least three times. The last time was two weeks age on a Saturday when he said he would put it ($500.00) in my mailbox on Monday. This did not happen

    Business Response

    Date: 03/13/2023

    Ms ****** asked us to do a job, signed an agreement (attached) and paid a retainer.  We completed the job, she paid the 2nd half and we emailed her the drawings (attached).  She later asked us to email the drawings to her contractor, which we did.  She then called and said she didn't need drawings to do this job and wanted her money back.  She was told that she can't do any structures on her property without a permit and she needed our drawings to get a permit.  Her contractor told us he was out and not doing a job without plans and a permit.  We also have notified Lee county as she has our stamped, completed drawings and now wants her money back.  As the plans were emailed, we have no way to stop her from using them after getting her money back.  She was quiet belligerent and not wanting to deal with her I said I would give her a refund but never gave her a time frame.  The refund was mailed out last week.  We are out time that we spent on this project, on site, on the phone with her, on the phone with her contractor and money to pay the drafter to do the work.  And on top of me trying to be a good guy, she files a complaint on me when she was not even owed a refund, but I graciously gave her one.

    Please Please talk to her on the phone and you will see exactly what I'm talking about with her attitude and belligerence.  

     

The Harris Solution, LLC is NOT a BBB Accredited Business.

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