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Business Profile

Dental Equipment Repair

Cavitron Techs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Equipment Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this business through **** for the repair of Dental cavitron machines. I sent two cavitron machines for an estimate of repair. The owner, ********, called me with an estimate. It was too expensive so I refused to repair them, then asked him to return my units. He said he would call me back after discussing with his co-worker if he could buy the units. I did not hear from him for 2 weeks. I had to call and email him many times to talk to him. He kept giving me some excuses; he's been busy, his co-worker got a heart attack, he was on business travel, etc.I

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From: ******** **** ************************************** I will create you a label in the morning. Please provide me the serial number and Im certain 99% we can repair and use this as a back up? On Wed, Dec 4, 2024 at 5:37PM dr_pribadi ******************** ********************************* wrote:Ok its sent. Please ship everything together, including the missing Cavijet handpieces. What should I do with the 124? Are you able to repair? From: ******** **** ************************************** Sent: Wednesday, December 04, 2024 2:36 PM To: dr_pribadi ******************** *********************************Subject: Re: Cavijet handpiece Yes ******* Wed, Dec 4, 2024 at 5:35PM dr_pribadi ******************** ********************************* wrote: ******** **** *******, DDS From: ******** **** ************************************** Sent: Wednesday, December 04, 2024 2:33 PM To: dr_pribadi ******************** *********************************Subject: Re: Cavijet handpiece You have correct Zelle?Which do you have? On Wed, Dec 4, 2024 at 5:32PM dr_pribadi ******************** ********************************* wrote:Yes. I will Zelle now ******** **** *******, DDS From: ******** **** ************************************** Sent: Wednesday, December 04, 2024 2:24 PM To: dr_pribadi ******************** *********************************Subject: Re: Cavijet handpiece I WILL have it shipped no later than Friday morning at the very latest Monday Priority 2 days Will that be ok? On Wed, Dec 4, 2024 at 4:09PM ******** **** ************************************** wrote:Ok, its best to have 3 total but the 2 can get you by. Please advise how to proceed On Wed, Dec 4, 2024 at 4:09PM dr_pribadi ******************** ********************************* wrote:Yes. Only 1 handpiece for the *** 124. Ive had it for 15 years and finally conked out ******** **** *******, DDS President, Dentist

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this business on ***** They claimed to be repairing ******************* that are used to clean the teeth in a dental office. I contacted ***************************** on **** and then he gave me his personal email and phone number and asked to continue conversation there and I have all the conversations saved. He sent me a label and I sent the machine to him for an estimate of repair on Feb 20th and he said it would cost $689 to repair the *************** 2. I sent him the money by ***** on March 13, 2024 (Delay by him to give an estiamte). Since then he has replied to me on and off and gave an estimate of 2 weeks gor repair and ship back. I contacted him a few times and finally he sent me a reply on April 20, 2024 saying the machine had further problems but he is fixing it and will send it back within the next 7 days. I gave him 20 more days and sent him multiple emails, texts and phone calls. He stopped replying to all emails, texts and did not pickup my phone. But once when I called from another phone number he did pickup and speak but quickly hung up knowing it's me. It's been a total of 3.5 months now for something that was promised to be returned to the dental office in a few weeks. That machine is important for routine dental care and costs a lot of money to buy. A new one costs around $3200 and I am a start updating dental practice so affordability is an issue right now.My main fear is if he has done this to me and stole my machine and additional money to repair, how many more unfortunate people he must have done this to. I wish some action could be taken against him and his dubious business practices. Please reach out to me if I can help with any other questions. I have proof of all emails, bank transaction and label he sent to give the machine with tracking on it as proof that he received the machine .

Cavitron Techs LLC is NOT a BBB Accredited Business.

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