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Business Profile

Door and Gate Operating Devices

Gate Motors Unlimited LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door and Gate Operating Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 20, 2023, I ordered and paid for a replacement remote for my front gate in the amount of $23.54. I have never received it. I called repeatedly and sent them an e-mail. The last conversation I had with them about seven days ago they promise to send me the remote I paid for, plus as a courtesy for waiting so long on additional remote. Nothing has happened or has been done. I called again and left a voicemail on Friday, yesterday, and nothing has happened. I would like the replacement remote that I paid for that I never received

    Business Response

    Date: 10/10/2023

    Good Morning, 

    As previously explained to the customer we were waiting on the manufacturer to deliver the goods. Our manufacturer  ( PPA) is a Brazilian based company and sometimes it takes a little longer than expected for the goods to be allowed into the ********** by US customs. 

     

    We have received the goods and are willing to provide not only the one (1) remote control she ordered but give her an additional remote to compensate for the delay. 

    If she is still interested in receiving the goods she ordered we will most happy to provide it to her with an additional one free of charge as a gift for her wait. 

    please let us know how she wished to resolve the matter. Or we can refund her $22.00 immediately.  

     

    Thank you. 

     

    ************************ 

    Customer Answer

    Date: 10/22/2023

    The business has NOT sent me a refund or the 2 remotes for the gate. Please reopen the complaint and have them deliver the remotes i PAID FOR. 

     

     

    Business Response

    Date: 11/05/2023

    Good Evening Ma'am, 

     

    I was waiting on your reply as to weather you were willing to accept the remotes or just wanted the refund. Now that i know, I will have the remotes placed in the mail tomorrow (11-06-2023) 

    I apologize for the miscommunication. 

     

    Regards, 

     

    ***********************

    Customer Answer

    Date: 11/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    *******************************************************

Gate Motors Unlimited LLC is NOT a BBB Accredited Business.

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