Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Jeep Cherokee (VIN *****************), which I purchased from Advantage Dodge, located at **********************************, on April 28, 2025. At the time of purchase, I provided a $1,500 down payment with trade in of my 2015 Dodge Charger.Within just four days of ownership, the vehicle began making a loud knocking noise. I returned it to the dealership and was informed that the transmission had failed. The dealership replaced the transmission under the dealer warranty, but I was without my vehicle for two weeks.Upon retrieving the vehicle, within an hour of pickup I immediately noticed the same knocking noise when restarting the engine. I brought it back again, and it remained at the dealership for another two weeks. I was then told the noise was normal and that a manufacturer representative had inspected the vehicle and confirmed no issue. I made it clear that I did not accept this explanation and would not take the vehicle back in its current condition. They told me I had to take it back! I planned to have the vehicle independently evaluated at another dealership. However, before I could do so, the transmission failed againjust three days after driving it post-repair. As of today, I have been without a functional vehicle since April 28 and have only been able to drive it for a total of eight days. Meanwhile, I continue to make payments on a vehicle that has spent more time in the repair shop than in my possession.I am requesting a prompt and fair resolution. Specifically, I am seeking either:A replacement vehicle of equal value,OR Full cancellation of the sale, including return of my trade-in and down payment.

  Business Response

  Date: 06/26/2025

  We are terribly sorry for the inconvenience that you have experienced with the purchase of your vehicle. While we pride ourselves on selling quality, pre-owned vehicles, sometimes unexpected things happen beyond our control. We have the vehicle in question in our shop at present and we have diagnosed the problem to be a faulty transmission that was previously installed. The previous transmission came from the manufacturer directly to our dealership and was installed on the first visit. Upon the second visit to our dealership, our Stellantis Representative was on site and verified that the condition  experienced was normal. At that point, the vehicle was released to Ms. ******** After the vehicle was released it had another/same issue which resulted in the vehicle becoming disabled. It was brought back to our dealership again where it was diagnosed to be a bad transmission from the manufacturer. We are in the process of obtaining a new transmission for the vehicle and a loaner has been provided. We will work diligently to have the repairs completed  as quickly as possible once we have the replacement transmission. As a goodwill gesture, we are willing to reimburse the customer for one car payment for their inconvenience.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service manager has denied and voided not only Jeeps warranty but extended as well with 2 harsh excuses. One being negligence and the other being outside influence. Its under warranty still and had a roadside emergency and the advisor told me check the oil and get here to the dealer if I can. Al records of the last 2 oil changes were submitted as well.

  Business Response

  Date: 09/11/2024

  According to the vehicles computer modules the low oil light turned on at ****** miles. Customer arrived at the dealer with ******. Which means vehicle was driven 126 miles with low oil resulting in major internal engine damage. As a franchise of Stellantis I cannot warranty this repair as it is obvious an evident that the vehicle should've been towed to the dealer by using the free roadside assistance offered to the customer thru Stellantis. Customer stated he couldn't wait for the road side service and drove to the dealer.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22204880
  
  I am rejecting this response because of several reasons. The service advisor told me to come to the dealership if I was able to. I had checked the oil and even put in a quart.  All of this is on not only the dash cam footage but on my homes surveillance cameras as well. Both have audio and video and will confirm all things I the dealer said that AM.  The mileage is moot as they are not able to supply DATES and TIMES with those mileage notations. I had made an appt to come in for service and all insanity broke loose that day. The service manager has a worthless, bedside manner. Arguing with him while at an appointment because he is saying he wont lie for me, when that was never asked. Per JEEP, **** excuse for not accepting the warranty was outside interference and negligence. That vehicle only drove 38 miles that morning.  The check engine light came on first, then the oil light and the yellow auto start circle.  Thats it. No other messages or beeps or nothing.  Its a 2 year old vehicle and I even submitted service receipts and still they refuse. We are happy customers with sales and they did their best but because of **** and his ego, we refuse dealing with that service department. We even bought a new Jeep unexpectedly the other day from them but will not be taking it there for work. Its going to go to ******* even though we live 3 minutes from Advantage. 
  

  Also, please mail me all records regarding this from Service. Thanks. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/11/2024

  In customers response he acknowledges driving the vehicle  38 miles with multiple warning lights on. He states Check Engine light came on, along with the no oil light and the start stop light and as he states he continued driving the vehicle to the dealer. Warning lights come on for a reason and that reason is to stop driving the vehicle. With his continued driving of the vehicle engine encountered major internal damage. Service manager provided information to Stellantis and Stellantis declined repairing customer vehicles due to information pulled from vehicle data modules.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22204880
  
  I am rejecting this response because of several falsities.

  **** states, ******** stated he couldn't wait for the road side service and drove to the dealer
  
  Answer: advisor said to come in earlier than my scheduled appt due to the emergency and I was on the road taking my child to school. I wasnt advised to get towed.
  

  -

  **** states, In customers response he acknowledges driving the vehicle  38 miles with multiple warning lights on. He states Check Engine light came on, along with the no oil light and the start stop light and as he states he continued driving the vehicle to the dealer. Warning lights come on for a reason and that reason is to stop driving the vehicle.

  Answer: those 38 miles included my final destination of Advantage CDJR per the service advisor on the phone.  The first light came on at 14 miles into the travel and have the conversation with the dealer on the vehicle dash cam. The check oil light came on and I checked it. The other 24 miles were checking my oil level and even adding a quart (all on camera).  This issue never happened before and its a 2 year old Jeep that my wife took care of meticulously.  Sadly they wont honor the last 2 service receipts to match.  
  

  What a way to treat a current customer of the dealership that just bought a new  $75k Jeep because of **** final word.  Shame.

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/22/24 I brought car in. Gas cap light and check engine light on. Declined repair due to an estimate of over $600.00. They charged $231.07 to diagnose. Picked up car, replaced gas cap for under $20.00 of which they wanted to charge me $60.00 for same item. Also they stated the **** needed replacing but when I took car and replaced gas cap myself, the check engine light turned off and problem fixed! A $20.00 fix on something that they wanted to charge $600.00 for. Also, I was charged for hazardous waste removal fee and shop supplies. They didn't do anything to my car except hook up diagnosis machine to get codes. Also, tax on labor? I thought not in ********They also did a 23 point inspection without charge but my windshield washer fluid reservoir was bone dry and I had to fill it myself at home. What else did they so called "check"?! Tried to point this all out and mgrs listened but did not offer a resolution or refund. If I had them fix it, I would have been out over $600.00 and as it stands, I'm still out $231.00 for nothing.

  Business Response

  Date: 06/24/2024

   My name is ************************* and I am the Service Manager at Advantage CDJR. I spoke to *********************** about this matter previously at the dealership. Her complaint states she was charged $231.07 for a diagnosis. Which tuned out to be a gas cap. She drove to a parts store and purchased an aftermarket gas cap that cost less than an original equipment gas cap. Her concern was solved when she installed the gas cap she purchased on her own. She was also recommended to replace the **** on the vehicle as it failed the manufacturers testing. he declined the repair. I don't see a reason to refund her the diagnostic fee.

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21811688
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 Ram 1500 Lone Star had the check engine light come and started flashing so I took it to the Dodge dealership, they replaced a coil pack and my spark plugs (P0303 code). Dealership test drove and said come get it. I went and paid $750.00 for repairs. Driving home and the check engine light comes back on, called the dealership and they said bring it back. Took it back. Same code plus others showed up this time, they replaced the O2 sensor, test drove, fixed, called and said it is ready for pickup, paid another $100 and picked up my truck. A couple of blocks down the road from the dealership, again, check engine light came back and flashing just like the first time, same code, etc. Called dealership again, said to bring it back. Took it back to the dealership again for the 3rd time with the same issue and now, my engine is SHOT! Dealership said it was my fault for continuing to drive the vehicle which caused one of my lifters to turn and eat my cam up. Now, they said it will be $8000.00, which is my part, because my 3rd party warranty company is paying $4600. Here it is March, almost April, and my truck just sits at the dealership all broken down and they are waiting for ME to come up with the $8000 to fix my truck. WHY IS THIS MY FAULT? If Dodge KNOWS of this issue, shouldn't they KNOW!!! I should NOT be responsible for the replacement of my engine when they are the ones who DID NOT fix it in the first place! I have owned my truck for 3 years, maintained oil changes every 5000 miles (used high mileage full synethic oil), and never have had any problems with the truck until now. HELP me please!

  Business Response

  Date: 03/26/2024

  Hello, I am responding on behalf of the Advantage CDJR. My name is ************************* and I am the service manager of the service department. When the vehicle initially came in with ******* miles. ******* was diagnosed and technician followed flow chart on the code that the *** had in it which was a cylinder 3 misfire. Flow chart states to remove spark plug from affected cylinder and coil and install in alternate cylinder. If misfire moves with the coil and spark plug replace coil and spark plug. Which he did and it was also suggested to customer to  replace all spark plugs due to mileage. Which the customer obliged. ******* was test driven 4 miles and returned to customer. That was at ******* miles on *********. ******* was brought back on 2-12-2024 with *******. According to this the vehicle drove 295 miles before it was brought back to the service department. Technician again followed flow chart on code P219A and replaced O2 sensor. ******* was test driven 2 miles and returned to customer with *******. On 03-01-2024 vehicle was brought in to the service department with ******* that is 24 miles from the time the vehicle was released to customer. ******* currently does have misfire cylinder 3 code in ***. Because it was a second time with the same code technician researched code with Stellantis and found concern where vehicle could possibly have internal engine damage. Technician followed Stellantis guidelines per service bulletin and removed VVT solenoid and found metal shavings on VVT solenoid. Per Stellantis guidelines they recommend engine replacement due to metal shavings contamination in engine. Customer has an extended warranty contract and her warranty company has declined to replace engine. Extended warranty stated vehicle was misdiagnosed therefore they will not cover engine replacement they would cover replacing the components where the metal shavings came from which could be the cam or the lifters. At this point we can't verify where the shavings originated from unless we teardown engine to reach components. Per Stellantis flow chart it is recommended engine be replaced. 

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2014 Dodge Ram into the dealership on 11/18, the issue was the truck would flash traction control light and stop shifting. We were told the issue was the wiring with the aftermarket taillights, to which we had had no issues with before. We were charged $945.78 to fix this issue. We were told this was the cause of the traction control and non shifting issue. It took two weeks to complete, we drove two hours to pick the truck up, after being called and told it had been driven extensively and the issue was repaired. When my husband arrived he was told it was not ready, they don't know why someone called and that they couldn't find our keys. We had to wait for someone to get off of lunch. My husband then paid and made it less than THIRTY MILES when the issue started happening again and we had to get another tow truck. He was told we could bring it back, but after paying almost $1000 for some lights to be fixed and the original issue not addressed, there is no way we would leave it again two hours from our home for the issue not to be resolved. We impressed to the service center this happened after about **** miles and that we had a long drive and wanted to make sure it was fixed and were assured that it was. Very disappointed with this dealership a) keeping the truck over two weeks to fix tail lights that weren't broken and b) ignoring our concern of the actual issue we brought it in for.

  Business Response

  Date: 12/06/2022

  My customer service rep has reached out to customer on two different occasions. Customer has not responded as of yet. We would like to have an opportunity to look at the vehicle and come to a resolution. I understand customer lives far from ********************** therefore I can arrange the *** dealer in ********* to look at the vehicle. Please notify ** if this would work.