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Business Profile

Tree Services

Whites Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They came to cut a tree branch from my mother's back yard who is a senior on 2/24/23 and charged my mother $500. They cut more than requested which was not the main problem. They used another branch on the tree for support and 2 days later that huge branch fell in the middle of the night landed on her patio roof nearly hitting her bedroom. My mother attempted to call and text the company right after it occurred on 2/26/23. They originally texted back saying they would come see it the next day. The next day they did not call. My mother texted mid-day to see when they would come because she had other things to do that day. No response so she called them later in the day and left a message and no response. She texted later in the evening only because my mom mentioned she will have to take them to court if they don't try to resolve the matter. They responded that they did what they needed to do and cut the tree branch and will not be coming back. They did not even try to come to the house to see what happened or try to resolve the matter in any way. The roof of the patio is damaged with holes in it. She is now concerned the stability of the tree that is not safe and the potential of the rest of the tree coming down. She is a senior with very little money and now needs to figure out how to fix the roof because of something that the company caused.

Whites Tree Service is NOT a BBB Accredited Business.

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