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Business Profile

Windows

Simplex, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint on Simplex *** (**** ****). I purchased solar panels and a battery and Simplex could not get my battery working. I believe they have broken my contract and lied about my offerings. This company installs and offers other items such as water heaters to take the contract but does not get permits for it. Simplex is partnered with 4Pro energy and ********. It took over a year before my project was complete but I was paying the loan and my electric bill with an unfinished product as the battery is supposed to save me enter and cost on my electric bill. Without the battery my contract was broken. I have been very patient trying to work with **** who has been to my home and apologize and offered compensation of my electric bills. There is a long list now of recorded transactions on my ring cameras of installer not knowing what they are doing. There was a language barrier between the installer and Duracell and for a year I had to **** them down Simplex to finish the job and I had to called Duracell myself to get this project completed as **** has completely stopped answering me. I have tried applying for lawyers but have not received a call or email back. I feel I was taken advantage of with the sales pitch lies and bad business overall. Duracell is a witness and claimed he tried to take their certification under another business name and could not as it is a registration by name. I would like for someone to look into this as other clients have had the same issue with Simplex and **** ****.

Simplex, Inc. is NOT a BBB Accredited Business.

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