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Business Profile

Window Tinting

Stanley Auto Tinting Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/22 Stanley came to install tint on my brand new 2024 vehicle that had just been delivered a few days prior. After the job was completed I noticed the next day that it was bubbled, peeling in the driver windows and stained my upholstery. I immediately reached out to him. I also noticed there was a bubble in the tint installed on my windshield. He came out to my job to repair the driver window but did not repair the windshield or clean the upholstery as promised. I called and texted numerous times looking for a resolution and he gave me the run around. Made appts he didnt keep, lied and told me he would have a detailed clean the upholstery. I contacted him 9/25, 9/29, 9/30, 10/1, 10/2, 10/3, 10/4, 10/5, 10/14, 10/16, 10/17 and 10/18. My windshield is still bubbled, upholstery on my brand new vehicle stained and the inside of driver door damaged as if he tried to force something against it. This situation has really taken a lot of my time. Its been one of the worst most unprofessional encountered Ive ever had! I would not recommend him to anyone. I will be perusing legal action for the damages done to my vehicle. I want a full refund and for my upholstery to be cleaned!

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 9th, 2023, Stanley and his worker came to do my windows. May 11th, 2023, I noticed bubbles in every window and notified him. He said it’s lifetime warranty and it would be covered. June 26,2023, he arrived with 2 new employees, they laughed about the tint and were going to redo it, an hour- 2 hours passed by and they came knocking at the door stating they took the tint all off but did not have the material to fix it. This was on a Monday, he gave me $200 back and said he would have the materials in by Friday and contact me. The total I spent for this was $350. I reached out on July 5, 2023, no response. Reached out July 7, 2023, no response. I reached out July 11th, 2023, no response. I’m asking for a refund and now do not receive a response.

    Customer Answer

    Date: 08/15/2023

    Hello! I wanted to check in to see if there has been an update. I attached a quote that I received from the dealership today because of the right passenger window switch that was broken by HIS team. 

    I’ve lost out on money and don’t know what to do with him not responding. 

Stanley Auto Tinting Service LLC is NOT a BBB Accredited Business.

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