Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Chevrolet Silverado on 12-14-22, since I purchased the truck, I have taken the truck to their mechanic 3 times because the truck was not working properly and burning oil, every time they were working on the truck I had to rent or borough another truck because of my construction job, on May 31, 2023 my truck broke down, I had to paid for a towing company to take it to their shop, the whole time the mechanic was texting me stating he was working on the truck and didn't know the problem, on June 14, the manager called me stating the truck need a new motor and the warrantee did not cover a new motor and I had to paid for the new motor, the whole time I was told the motor and transmission was covered for 2 years, on June 21st I received a call stating they will cover half of the price of the motor and I had to paid for the second half of the price of the motor, I asked what the warrantee will be after that, they stated they will call me back to let me know and up to today's date I have not received another call. I made a deposit of $7800,00 and $500.00 monthly payment also the renting companies, I have spent over $10,000 dollars in six months. I believe I should have good condition truck for the amount spend. I would like for the company to repair my truck or just give a another one.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yo llevo 2 aos con mi carro pagndolo todas las semanas, tuve problemas en el dealer porque *o **** un seguro que me lo recomendaron del mismo dealer desde el primer da que saqu mi carro, di un down pa*ment de ************ 500 para que me sacaran la placa Yo teniendo una placa * un crdito en el DMV son $2000 le dije que quera un carro de segundo uso no un carro que tuviera en tan mala condicin, ho* en da la muchacha despus de dos aos dice que *o le debo $500 de atraso donde *o esto* pagando mi carro todas las semanas, me robaron de la tarjeta con el seguro que *o **** progressive de mi banco si mi consentimiento 700 * pico de dlar casi $1000 * me tuve que ir del seguro Yo necesito que ustedes me a*uden porque lo esto* reportando porque lo que estn es robandome dinero *o no le debo **** * *o necesito saber con el banco que me prest el dinero porque *a *o no quiero este carro me le han hecho vandalismo tres veces al carro tengo reporte ********* que me le han bajado La goma parado en un toraje me ha rompido los cristales lo ltimo que hizo un hombre ahora fue que *a me la polica * no hizo **** extraaste me de adelante ********* para que *o le desbaratara la guagua * matarme, *o necesito que ustedes me a*uden *o no quiero problemas pero *** seora es mu* falta de respeto cada vez que llamo para pagar mi carro ella ***** problema con mi persona tomen carta en el asunto porque *a llevo dos aos aguantando lo mismo, *o tengo todos los historiales de pagos registrados en mi banco por si lo necesitan, cualquier cosa me pueden enviar o llamar a mi nmero **********, muchas gracias * espero que me a*uden que me a*uden por favor