We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Basketball Clubs

Youth Hoops of Naples Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basketball Clubs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 18 Register my son for Youth Hoops Basketball Fall team, Sept 22 Tryouts to determine teams. Sept 25 receive roster, surprised 5 of boys are signed up w/same adult. Sept 29 game was fine. Oct 6 game 1 of boys got into argument with ref, almost canceling the game. Oct 13 canceled due to hurricane. Season not extended. Oct 19 email to offer open gym since no teams. Later that day, received email w/game times. Oct 20 upon arrival, told to ignore email, they have teams. However, they had 2 teams not 4 and the ref was coaching. Oct 26 emailed to confirm he will have a team. No response. Oct 27, sick so did not participate. Nov 3 again, no team, no coach. Ref pulled 2 teams to play & told my son & 3 others to play 2:2 alone. Nov 3 I emailed main org, they reached out with no response. Nov 16 I emailed local org. No response. Dec 3 I emailed again. ******** responded stating they sent weekly emails regarding games. Coach quitting was beyond their control and we received a jersey as promised. Dec 3, I emailed back stating yes I got automated messages about games but none stating the coach and most of team left. So automated messages about ****** playing times we irrelevant. I paid for him to play on a team and he no longer had a team. I requested a refund. Email was ignored. Dec 8 and Jan 14 I emailed again asking for a refund. No response. Jan 25 I was able to find a phone # and texted a summary of what happened and asked for refund. It was ignored. Feb 7 texted again asking for a refund and stated I am tired of being ignored. Feb 7 He responds "Hey ****" My name is ********!! then texts "I'm in a spot where your payment to YHN is at the bottom of my list...if you feel you've been mistreated by my wife there is no compensation for that...don't bother me again". BBB - this has nothing to do with being mistreated by his wife. I don't know her. It's about paying for something my son did not receive & poor communication during the season. I have emails/text if you want.

Youth Hoops of Naples Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.