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Business Profile

Custom Curtains

Debbie's Drapery and Design Studio LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Debbies Drapery to install draperies and reupholster cushions for several benches and chairs. Our designer provided materials and instructions on the work to be done. We paid a 50% deposit and purchased almost $12,000 of materials. As of the date of this complaint, Debbies Drapery installed a portion of the drapery and the quality was awful. They modified/added a pleat to the materials on their own, against the instructions of the designer, ruining the materials we purchased for the job. Other drapes are installed noticeably crooked, and the in ******* had to stop putting up blinds due to problems with the hardware that was supplied by Debbies Drapery. Debbies Drapery has demonstrated they are incapable of doing this job at a professional level. Instead of returning our deposit, they have demanded the remaining payment and are refusing to return our custom cushions. These are not cushions that can be replaced, and there is no reason theyre not being returned. Were demanding the return of our $15,000 deposit and cushions. We sent a demand letter almost a month ago which Debbies Drapery has ignored.

Debbie's Drapery and Design Studio LLC is NOT a BBB Accredited Business.

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