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Business Profile

Door Screens

Spectre of Naples
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Matthew D

    Date: 11/05/2024

    Matthew D

    Date: 11/05/2024

    My original screens from Spectre did not last long as the glue turns yellow and screen comes apart from the zipper and fall out. They say they have upgraded glue but nothing was wrong w the old glue. Today a technician came out to put in the replacement screens I just paid for. He left with the screens not tightened, crooked, and scratched the flooring under each area he worked. He was careless and not well trained. They said give them a few days to get back w me. Then I noticed all the scratches. Sent them pics. No response and would not answer the phones. I did not have a good experience nor would I recommend them.

    Spectre of Naples

    Date: 11/25/2024

    Thank you for your business and review; we are sorry you feel you did not have a good experience with our company. 

    We respond to all communication in a timely manner and wish you would have given us adequate time to further respond to all your calls and text before contacting the BBB.

    We pride ourselves on customer service from beginning to end. Now that the installation is completed, we hope you are satisfied with your overall experience.

    *****Many thanks to our great customers! Spectre of Naples has been serving SWFL since 1989, with the majority of our new business from customer referrals*****

Spectre of Naples is BBB Accredited.

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