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Business Profile

Drafting Services

Weber Design Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 3. 2021 I spoke with a representative from Hanley Wood Plan in regards to building a home, the plan # *******. I received an email the same day with a form entitled License Agreement Procurement Form. After reviewing the tentative plan I decided not move forward and did not sign nor return the form. See attached form. On April 2, 2021 Hanley Wood Plan withdrew $2,000.00 from my checking account see attached bank statement. Since this time I have made several attempts to reach this company via emails and voice mail. And no one has responded to this date. I have requested them to refund the monies back to my account. Your assistance on resolving this matter will be greatly appreciated. Thank you in advance, *****************

    Business Response

    Date: 07/25/2022

    Business Response /* (1000, 7, 2022/07/08) */ Mr. ***** purchased one our of plans thru Hanley Wood (Now Zonda House Plans). They sell our plans as we are the original creators of the plans. The transaction was thru Hanley Woods and not Weber Design Group. Mr. ***** paid Hanley Wood directly so it was Hanley Woods who needed to refund the client not Weber. Weber did not collect money from Hanley Wood on this transaction so we actually should not have the complaint against us as it should be with Hanley Woods. Out of a courtesy I called Hanley Wood and got them to refund the money to Mr. *****. Mr. ***** should have received his refund by now and this complaint should be resolved now and removed from a complaint against Weber because it never should have been in the first place.

Weber Design Group is NOT a BBB Accredited Business.

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