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Business Profile

Fence Contractors

Apexx Access
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor was hired back in August 2025 to supply and install a new electric gate and motor. Many no call no shows until November. When they finally starting to show up, they would show up at the end of their day and work in the dark. The gate finish looks like it was painted with a paint brush and not properly powder coated. The gate opens and closes on its own without any rhyme or reason. The support post wobbles when opening. There are several drill holes and damage on the gate and posts from improper installation. The top of the gate is now missing paint due incorrect rollers. I cannot get a response from the owner and will only have a friend contact me. Now communication has stopped. This guy should not be in business. I just disputed final payment wiht my **********

    Business Response

    Date: 01/02/2025

    Tell us wDear *** *******,


    Thank you for giving us the opportunity to address this complaint. We want to start by acknowledging the customers frustration and sincerely apologizing for the issues theyve experienced.
    From the beginning, weve taken the concerns seriously and made consistent efforts to resolve them. While we understand this hasnt met the customers expectations, I want to provide some clarity about the steps weve taken and how weve tried to make things right.

    What Weve Done So Far:
    Weve been back multiple times to troubleshoot and adjust the gate, most recently rechecking and readjusting components to address the issue with it staying open.
    We had plans in place to design a new bracket for larger rollers and arranged for the gate to be picked up and delivered by the powder-coating provider to avoid any damage during transportation and was scheduled after Christmas.
    We also recognized the challenges with the posts and were working on a solution to ensure the installation was both functional and durable.
    Despite these efforts, we understand the customers frustration with the situation and take full responsibility for the fact that things werent resolved sooner.

    What Were Willing to Do:
    Even though the customer has asked us not to return to the property, we remain ready to step in and fix these issues if they allow us to. We are fully committed to:
    Repairing the gate finish and addressing any remaining installation problems.
    Ensuring the gate operates as it should and meets their expectations.

    We truly regret the inconvenience this situation has caused. Our goal is, and always has been, to deliver a finished product the customer is happy with.
    We appreciate your role in helping mediate this process, and were open to any suggestions on how we can move forward to resolve this issue. Please dont hesitate to reach out if you need more details or have any questions.
    Sincerely,

    ***** *********
    owner
    Apexx Access & Automation
    ************ Cell

    Customer Answer

    Date: 01/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ***

Apexx Access is BBB Accredited.

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