Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an account to help a loved one collect money for memorial costs. He fianc died unexpectedly and she needed money for rent and the memorial because he was also on the lease paying half the rent. The account received $250 in donations and then I got a notification that my account was suspended. I updated the description with all their recommendations and they still havent reinstated the account. I feel that my friend is entitled to the money people donated on her behalf or at the very least the money should be refunded back to the donors. I think the fact that her fianc died of an overdose is the main reason the account was suspended. I think it is despicable that an organization would discriminate against someone this way. My friend has been clean for over a year and her fianc went out and used once. So just because he made a mistake his fianc isnt allowed to ask for donations like everyone else on their site?

  

  Business Response

  Date: 05/08/2023

  Thank you for submitting your concern. 

  It appears that your fundraiser was under review by our team. AngeLink strives itself for being the safest place to crowdfund. That said, all fundraisers go through a review process as described in our Terms of Service here: **************************************************************

  After looking up your account, we can see that your fundraiser did pass verification and is live on our website. 

  As due diligence, we sent you a follow up email to provide more details on your account and provide a timeline of the events.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, a disabled veteran, passed away Feb 18, 2023 and I desperately needed funding for the funeral. AngeLink seemed to have the lowest rate so we (my family and I) thought we would use them.We received over $3000 in donations! I checked the AngeLink website on Feb 28th for the transfer of funds. It showed they were transferred. I checked the bank account and no funds!So I emailed AngeLink and received an email back stating there was an error with the initial banking information entered and to follow the instruction on how to correct this.I followed the instructions, per the received email, by contacting my bank first. My bank had not received any funds from AngeLink. So I went to the AngeLink app and following the instructions in the email I received. I got an error message. I tried several times. I emailed AngeLink back again with a snapshot of error message and the bank information thinking they would make the corrections.I received an email from them giving me the SAME instructions that didn't work the first time. I felt this needed a phone call so I found a phone number for AngeLink BUT only after going to the Better Business Bureau! I called but it was to a voice mail which I left a message. I didn't receive a call back. It has been 13 days since contacting the AngeLink customer service and I am no closer to getting the money transferred then I was after the initial contact.

  

  Business Response

  Date: 03/20/2023

  Hello *********,

  We apologize for the experience you encountered with our AngeLink team. At this time, we do not provide direct phone support. We are a very small team and not at a place to handle the volume of customers we service via phone call. However, this will be noted for our future improvements.

  It appears that your request has been resolved since this request was posted. 

  If you have any further questions, please feel empowered to reach out again to our support team.

   

  Thank you.

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a fundraiser with Angelink on 10/2/2022 in order to raise enough money to help put my dog down. According to the account, I should have received the raised funds on the 15th or the 30th of the month. The 15th and the 30th have both passed and I have not been released the funds. I was "approved" to have the funds released but they have not been. I've tried to email the company multiple times with no response. I raised a total of $345 but with the transaction fees owed to the company, they owe me $333.22. I'm frustrated because I read several good reviews and they pride themselves on being "woman owned and operated" which has a lot to do with why I chose them. I am very disappointed with the lack of customer service I have received.

  

  Business Response

  Date: 11/14/2022

  Hello *******,

  We apologize for the experience you have encountered here at AngeLink. Our Support Team has discovered the issue with communication and it was an error with our system. 
  
  We have resolved the issue, and sent you an email to go over our next steps. Please look out for an email from our team titled "Message from AngeLink".

  
  Thank you.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** has been used to set up a charitable fund for my friend to buy a new bike because his was stolen. I have submitted all of the required information and forms required to withdrawal money from the fundraiser account but time after time they have refused to put it into my bank account. they repeatedly tell me that it will take another 2-5 business days and requesting that i send in more bank information that i have already provided before. this is getting out of hand and i worry that this business has either scammed myself and/or the people who donated to the cause or they are not even a real charitable organization. To this date i have not received a cent from the charity money that was raised and i fully intend to get that money and an apology from whoever is in charge of the withdrawal process. After over a month of struggling with this ordeal i am at a loss for what to do next this is the absolute last resort.

  

  Business Response

  Date: 11/14/2022

  Hello *******,

  Thank you for alerting us of your request. 

  Our team has found the discrepancy. In order to resolve the issue, we will need to communicate with you via email for security purposes. 

  Please keep an eye out for the email from our support team titled "Message from AngeLink".

  Thank you.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 5th I signed up for an fundraising platform for my brothers family after he had to have 3 surgeries. I set the fundraising page up for them. They raised $1535 however the Angelink wont payout what we have raised. I, myself have given $100 to the fundraiser. I didn't want my brothers family to hurt any longer, so I gave them the money we raised. They needed that money to help survive during this time. My brother cant work yet so this is needed so much. I thought I did my research on this fundraising platform. I even read all the fine print. It looked and sounded legit. I have been in contact with them by email on Aug 5,6,16,23,29th, Sep. 1,17,18,&19th. There is no phone number on the website but i found one on ******* They wont get back to me now. I have given them everything including my banking number. would like my money back, and also make sure this is not a scam. Thank you so much for your help. Please email me or call with any question you have I can send you everything. Thank you again.*************************.

  

  Business Response

  Date: 10/14/2022

  Dear *****,
  
  Were terribly sorry you experienced difficulties in connecting your bank account.
  
  Per the email correspondence, we assisted you with connecting your bank account in order to receive funds from your fundraiser. AngeLink is taking pride to being the safest crowdfunding platform. To do so, our team is carefully reviewing the safety and security of every donation and account on AngeLink.
  
  Unfortunately, due to this review, your payout was issued on October 5th instead of the intended date of September 30th.
  
  For your fundraiser titled: Emergency funding for the ***********
  Date funds sent by AngeLink: Oct 5, 2022, 05:54:46 PDT
  Total funds raised on AngeLink: $ 1535.00
  Credit Card Processing costs: $47.80
  Total funds sent to your bank account: $1487.20
  Funds were sent to your bank account ending in: 7468
  
  We regret that it was not resolved in a timely manner. We are extremely sorry for any inconvenience this may have caused and were committed to make things right. So, we will have our Support Team reach out to you to organize a $100 donation to your fundraiser from our AngeLink ******************** 501c3 charity. We also are sending you an AngeLink gift box as well to brighten your day. 
  
  While we are not able to change what has happened, we wanted to put our best foot forward.
  
  Again, we are very sorry about the delay in your collecting your funds. We hope your brother is feeling better and recovering from his surgery.
  The AngeLink Team

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************