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Business Profile

Internet Providers

Summit Broadband

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SUMMIT BROADBAND assured the owners in our community at ********************************** ******, **, that signing a contract with them would ensure BETTER QUALITY of service than ******** It has been approx six and a half years since the contract was signed by the *********** and THE ABSOLUTE FRUSTRATION of calling for text support BECAUSE of losing the signal, OVER AND OVER AGAIN. There have not been any storms in the area and we lost the signal.I am BEYOND FRUSTRATED. I AM PAYING FOR SERVICE THAT I AM NOT GETTING.

    Business Response

    Date: 02/27/2025

    Account # ******** -- ********************** follow-up with our customer and scheduled an appointment for a lead technician to go out on 02/28 -- to help resolved our customer service problem.

    Thank you,

    ********* *******

  • Initial Complaint

    Date:03/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account *********** days ago I began having intermittent service that I noted while traveling. When I returned 4 days ago I called for service. Yesterday a "technician" arrived and took a look and indicated he needed to "expedite" and would have someone come by the same day. Last evening I received a phone call and a text promising a visit from technician between 8-10 today. When no one arrived I phoned and was advised I would not get any support until tomorrow and the window is 8-5. Not only is this requiring 3 days that I am away from work if i want service (yesterday, today, and presumably tomorrow) , the telephone support person was rude and dismissive. Nobody called me to advise this change. Requiring a 9 hour time window is unacceptable and i was advised "too bad". I changed from Xfiniity with the hopes that I would have faster and more reliable service. I am losing time, pay from my job, and no internet that includes my security etc. I am disappointed and contemplating my options. I was promoting your product to neighbors however no longer.

Summit Broadband is NOT a BBB Accredited Business.

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