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Business Profile

Knife Sharpening

Sharpenters 1965 LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Knife Sharpening.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent 4 knives to Sharpenters for sharpening (Order #******, 11/27/22), but only 3 of my 4 knives were returned to me. My Henckles Classic 5" Santoku Hollow Edge Knife was missing from the return envelope. I attempted several times to get in touch with Sharpenters to resolve this problem, but my emails and attempts to chat on their website were ignored. They finally responded to me after I left a negative review on a ******** ad for their services. They responded saying they would need to file a claim with UPSP insurance which would take up to 30 days. This was back in December 2022 and I have not heard anything since. I again tried to get in touch with the business on March 19th, 2023 to inquire again about replacement of my knife and I have not received a response. I would like them to replace my missing knife (estimated cost $59.99), refund the fee that I paid them for sharpening services ($50.97) and discontinue my subscription for regular sharpening as I would not like to work with them in the future. I have included PDF files in the supporting documents section with copies of all my email communications with the business.

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sharpenters provides a service of sharpening knives. They send you a package envelope with 5 sleeves for knives to send them to provide their sharpening service and then ship them back in the same envelope. I shipped them five of my knives, some of which were relatively high-end (Shun, etc). A month or so later I received the email stating that my knives were being shipped back. A month goes by. I check the **** tracking and it still shows it hasn't left Naples nor has been checked in to the **** for processing and shipment. I call the post office in Naples and according to the tracking, it still shows that my knives haven't been entered into their system. They said to get in touch with the vendor (sharpenters). I've done so several times and they state its left their facility. I keep going back and forth between **** and the vendor with no resolution.

    Business Response

    Date: 03/27/2023

    Hello Again *****,

    I'd first like to begin by saying that we are very sorry that your package is still missing and continuing to be searched for by ***** As mentioned in our communication with you over the past few months since your package went missing, we sincerely do wish that we had more influence over the shipment process but unfortunately we do indeed need to rely on our **** and *** shipping partners and as you are experiencing, there are times (thankfully very few and far between), when items get lost in transit. I've attached for your records the **** tracking information and the confirmation that they continue their search for the missing mail. As mentioned in the emails that were exchanged between us, we are deeply concerned about this and are always disappointed to hear that anyone has lost their knives...we depend on customers like you to experience only the best service and in cases like this, if the knives are not found by ****, there is no one who "wins." I expect that you will receive the full amount of **** insurance that you purchased with your order, and though I know from our communications, that this will not satisfy your wishes and again, we are very sorry that this has happened and still want to find a way to resolve it in a way that you find satisfactory. Our goal, since ****, has been to provide our customers with exceptional knife sharpening and customer support and we remain committed to that goal...we do sincerely hope that your knives are found and that all of this will be settled in your favor.

    Sincerely,

    ***** (Operations Manager, Sharpenters)

Sharpenters 1965 LLC is NOT a BBB Accredited Business.

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