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Business Profile

Laboratory Testing

10X Health Ventures LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 6 complaint(s) filed against business
  • 83 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Alert Details

This business has 1 alert.

Alert

BBB files indicate that this business has a pattern of complaints concerning customer service and delivery issues; specifically, customers filing complaints are alleging non-delivery of products and services. Consumers allege they are unable to reach the business through their customer service. In March 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has responded with the following.

 

"The underlying cause of complaints is an unprecedented surge in the number of lab tests ordered by patients as a result of our products being mentioned on the Joe Rogan Experience podcast, which is one of the most popular podcasts in existence. Our organization has since been focused on onboarding the workforce of providers required to service these lab reviews and provide timely customer service."



The business is operating under two different websites.
https://10xhealthnetwork.com website was created 5/3/2023
https://10xhealthsystem.com website was created 12/14/2018; updated 12/20/2023

The address listed on the business website is for a medical group location with a different name than this business.

10X Health Ventures LLC is registered with Florida Department of State, Division of Corporations but 10X Health Systems is listed as a reserved name only.

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