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Business Profile

Laboratory Testing

10X Health Ventures LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for 10X Health Ventures LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/13/24 I contacted 10X Health to get started in their health program. I asked several questions concerning the program. I was extremely pleased knowing that **** ****** with whom I followed was part of 10X Health and he was the only reason I signed up with 10X Health.I learned some weeks later that **** ****** was no longer with 10X Health and was not with them when I enrolled back in December 2024.I felt this was very misleading by 10X Health not informing me that he was no longer part of the program when I enrolled. I contacted my credit card company once I found out that they mislead me to dispute the charge. After months of waiting it went no where. The credit card company notified me that I need to contact 10X Health to get a refund. I did contact them on 5/28/25 and was told that the test I submitted was completed and I had no recourse. I informed them they mislead me by not telling me that **** ****** was no longer part of the program when I enrolled. Without **** ****** their 10X Health program is worthless to me. He is the main source and The Human Biologist who I put my trust in. I will not put my health in to a company that I felt mislead me from the onset.

      Business Response

      Date: 05/30/2025

      Hello ****** ,

      Thank you for reaching out and sharing your concerns. We want to clarify that your genetic test was successfully completed and results were delivered as promised. As this is a medical service that involves the processing of personal genetic data, our refund policy states that completed tests are non-refundable.

      We understand you made your purchase based on a specific influencer. While we respect that this may have influenced your decision, the endorsement status at the time of purchase does not fall within the scope of our refund policy.

      That said, we are pleased to share that **** ****** has since resolved his dispute with 10X Health and is once again actively supporting our products and mission.
      We are here to support you and ensure you receive value from your results. If there is anything else we can do to assist you in understanding or utilizing your report, please let us know and reach out to *************************************************************************

      Best regards.

      Customer Answer

      Date: 05/30/2025

       
      Complaint: 23388767

      I am rejecting this response because: 

      You did not disclose to me at the time of signing up that **** ****** was no longer with 10X Health. This was misleading and underhanded to the consumer. By the time I discovered **** was gone the test was complete and I was out $1299.00.Yes, I have results but they are worthless to me without the input form **** ******  I guess in your view that is fair but not from what I see. I have yet to see that **** ****** is back with 10X Health, show me where to find that information.

      Sincerely,

      ****** ******

      Business Response

      Date: 06/03/2025

      Hello ****** , 

      Please note that **** ****** does not provide nor have we ever advertised that he provides direct commentary or personalized analysis of an individual's Precision Genetic Reports. Your purchase was for a medical diagnostic test which has been completed and the results have been delivered as promised.

      As part of our commitment to support your journey, we would like to offer you a complimentary Clarity Call to help you better understand your genetic report. This can be scheduled anytime through your customer portal using the schedule call button.

      We would also like to clarify that all prior disputes between **** ****** and 10X Health have been fully resolved. **** is once again actively promoting the 10X Health System. His support is visible across major social media platforms and he recently participated in a promotional podcast with ***** Cardone where he discussed the resolution and our renewed partnership. Link attached below as well as the apology letter from Mr. ******* Thank you.

      *************************************************

    • Initial Complaint

      Date:05/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three of 10X Health's genetic screening tests for my three children on February 20th, 2025. One of the kits did not come with all the necessary items to provide a sample so contacted the email provided for customer service to share my need for a new kit. A week passed and no communication back from 10X. I then contacted 10X again on March 6th and requested a refund for the 3 kits that had cost $1797. Here it is May 1st, 2025 and after several more calls and promises to get my refund escalated.... I still do not have a ********* yourself a huge favor and stay away from this entity. They provide a service of checking for gene disruptions with a cure all of taking methylated multi-vitamins. SKIP the testing and ignorance of 10X Health and just start using a methylated multivitamin. Regardless if you have the genetic variants or not, just take a methylated multi-vitamin and you'll be getting the form of the vitamins you can use rather you have a genetic variant or not. No ******. Skip the terrible customer service and $599 price tag per test.

      Business Response

      Date: 05/02/2025

      Hi ******** ,

      I sincerely apologize for the delay in processing your refund. While it had been approved, it was unfortunately not completed as expected. Ive personally ensured that the refund was processed today and you will be receiving it shortly.
      We understand how important timely resolutions are and we truly regret the inconvenience this delay may have caused. At 10X Health, we are committed to delivering service that reflects our standards of excellence.
      Additionally, we want to emphasize the value of our testing it helps identify the precise vitamins your body needs, eliminating the guesswork and reducing the risk of over-methylation or unnecessary supplementation.
      Thank you for your patience, and please dont hesitate to reach out if there's anything else I can support you with.

    • Initial Complaint

      Date:04/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Genetic test from 10x Health on March 2, 2025. Submitted and returned the test. On March 13, 2025 I received an email saying my results were ready but when I logged into the portal I get a message saying the results were unavailable and only options to 'unlock' more tests is clickable. I am still unable to view my results even after troubleshooting the issue.

      Business Response

      Date: 05/01/2025

      Hello *****, Your results have been uploaded to your portal and are now ready for you to view.
      We truly wish we had the chance to address your concern before the 1-star review, as we're always committed to making things right. Your results were delivered within the expected 35 week timefram and once your case was escalated, we ensured everything was resolved that same day.
      As a manager, Id really appreciate the opportunity to speak with you directly and explore how we can move forward together. Your experience matters to us, and Id love the chance to make things right. Ive sent a few text messages to you as well as reached out via phone call with no response. Looking forward to hearing from you.

    • Initial Complaint

      Date:04/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up for the affiliate program and had almost $30k in affiliate commisions over the past year.I finally recieved a payment from the company for $800. I have tried sending letters and dozens of emails all to zero response.

      Business Response

      Date: 04/30/2025

      Hi ******,
      Thank you for your feedback.
      Following a thorough review of your account, we determined that certain activities were in violation of the 10X Health Affiliate Program Terms and Conditions, which you acknowledged upon enrollment. These violations include, but are not limited to:
      Section 2f: You agree that any content displayed or published on ********** in connection with the Affiliate Program does not and will not contain any materials that: (i) are illegal; (ii) are obscene or sexually explicit; (iii) are violent, discriminatory, threatening, abusive, defamatory or otherwise objectionable to 10X Health (as decided by 10X Health at 10X Healths sole discretion); (iv) infringe the intellectual property rights of 10X Health or any third Party; and (v) misrepresent, mislead, or confuse customers, or contain false claims and ************************ not made or approved by 10X Health. Moreover, all content must be pre-approved in writing and/or comply with 10X Healths content guidelines, policies, and guides.
      Here, you were impersonating **** ******, and you failed to disclose that you were a paid affiliate/ambassador, both of which violate 10x Health's terms and the *** rules against being misleading and deceptive.
      As outlined in Section 4 of the Terms and Conditions, 10X Health reserves the right to withhold commissions for any revenue generated in violation of the programs rules and standards. Our policies are designed to ensure fairness, transparency, and regulatory compliance across all affiliate partnerships.
      We take these matters seriously and, in line with our contractual obligations, no commissions will be issued related to the flagged activities.
      We appreciate your prior involvement in the program and wish you all the best in your future endeavors.
      Sincerely,

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 bottles of the Optimized 10x multivitamins. This morning I pulled one out that had a hair manufactured into it and handing out the end. This is not acceptable, Im glad I looked before taking it. Very unsatisfactory, major health issue for a company that specializes in health safety. I would like this company to compensate me for this immediately, or I will take this further. I want a complete refund and compensation for my anxiety after seeing it.

      Business Response

      Date: 04/14/2025

      Hi *****! As we discussed over the phone , well be honoring a one-time refund for both bottles of Optimize and as a courtesy providing you with a $20 Amazon voucher. We truly appreciate your understanding as this exception was made outside of our standard policywhich typically allows for product replacements rather than refunds but we believed this situation called for an exception and I'm happy we were able to do so and meet your request.

      If you feel comfortable doing so, wed greatly appreciate it if you could consider updating or removing your review to reflect the resolution.
      Thank you again and please dont hesitate to reach out to my email if theres anything else I can assist with!

      Customer Answer

      Date: 04/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 20th 2025 I placed an order for a gene test for $599.00. March 23rd 2025 I sent an email to cancel the order and requested a refund. I was told I would get an email within 5 days which I did stating that the request was passed on to the cancelation team and this was being escalated. I have contacted the company twice a week since then and keep hearing the same thing and still no response.

      Business Response

      Date: 04/10/2025

      Hi Stile ,
      As we discussed, your refund has been approved. I sincerely apologize for the delay and for the number of times you had to follow upI truly appreciate your patience.
      I'm glad I could get this resolved for you and look forward to being your direct point of contact to ensure your future experiences with us are smooth and positive.
      Please dont hesitate to reach out if you need anything at all!

      Customer Answer

      Date: 04/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Stile *****

    • Initial Complaint

      Date:03/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings My order number is #****** and it was placed on Feb14, 2025. It was "printed books" of my genetic tests. On order confirmation email, they stated "it may take up to 21 days". It has been near a month that they charged my bank account but did not ship the items. I Filed a ticket online three times and never got a response, this is while they say "we will get back to you within 5 business days". I wrote to them on Feb28, 2025 the first time and still havent received a response. I called them today and a nice lady tried so hard to help me but obviously there was no informtion on where is my order and why it has not been shipped yet? So after few holds on the phone she justified that "21 days on your order confirmation email means 21 business days!!!!"Well! March 7, 2025 is the 21st business days after I placed myorder and I still have not received any emails confirming shipping. I do have proof of everything and willing to take this legal action even further if necessary. They should learn to respect their promise to customers. If a business cant fullfill customer's orders, it should stop being greedy and not take new orders. Thank you **** Ramtinfar

      Business Response

      Date: 03/10/2025

      Hello ****,

       

      We have had a team member reach out to update you on your order. It looks like their was an API error in our system that did not register your order with our system until 2/26/2025. Which would push your expected order back. After confirming with our team your printed book order is currently being fulfilled. You will receive an email with your tracking number once your order is on its way. Per your text request we will also provide you with an email outlining this information. Your health and well-being are our priority and were here to support you every step of the way. If you have any further questions or need assistance, please dont hesitate to reach back out either via email or main support line: **************.

      Customer Answer

      Date: 03/12/2025

       
      Complaint: 23030074

      I am rejecting this response because:
      My bank account was charged on Feb 14, 2028 and the proof is obvious. I asked for a refund and they did not respond. Im followig this with my lawyer.

      Thank you BBB 

      **** Ramtinfar

      Business Response

      Date: 03/14/2025

      Hello ,

      As we previously mentioned , there was a minor processing delay on our end and we sincerely apologize for not getting it to you within the expected timeframe. However, your order did go through and is being created as we speak and you can expect to receive it within the next two weeks as it will reach the 30-day ***** As a courtesy, I will be issuing a full refund for this order while still ensuring that the *** booklet is shipped to you! Please be on the lookout for a tracking number being sent your way via email and a refund issued back to the card within 7-10 business days. We truly appreciate your patience and continued support.


      Customer Answer

      Date: 03/17/2025

       
      Complaint: 23030074

      I am rejecting this response because: 

      I already filed a dispute with my bank and my attorney closely following your responses to my bank. 


      Sincerely,

      **** Ramtinfar

    • Initial Complaint

      Date:03/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered vitamins back on 2/17/2025 vitamins was never shipped contacted the business 3 times no resolution has been given and Ive been asking for a refund and they won't provided it.

      Business Response

      Date: 03/10/2025

      Hello ******,

       

      After looking into your order, it was lost by **** Since this is the case we would be happy to fulfill your order and include an additional bottle of 10x Optimize.If you could confirm your shipping address here or with our team member who has already reached out to you we can place the order as soon as possible. We will also make sure you know how to take your supplements when they arrive. Your health and well-being are our priority and were here to support you every step of the way. If you have any further questions or need assistance, please dont hesitate to reach back out either via email or main support line: **************. 

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/27/2025 I received a precision health test from 10x health that I bought for $1,299. Instructions were clear to activate the test so I started that process on the second page it wanted me to enter the activation code on the tube so I put in the number and then put it in the second box to verify I put the same number in both boxes it then gave me a error " we couldn't find that activation id please try again" thinking I missed something I double checked the number but it was the exact number and in the place that was provided in the picture I emailed them 2/28 about the issue and still have not heard back I called 3/4 and the lady said it was getting escalated and I would get a call back or email within 24hrs still nothing and the issue isn't fixed

      Business Response

      Date: 03/10/2025

      Hello *******,

       

      Our team reached out via phone today 3/10/2024 to inform you that we have resolved you issue. Please clear your cache and cookies, and you should be able to register the kit. If you have any issues please respond here and give us a call back. We will be happy to assist in the kit registration process. Your health and well-being are our priority and were here to support you every step of the way. If you have any further questions or need assistance, please dont hesitate to reach back out either via email or main support line: **************. 

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No contact no results no consult unable to converse other than sill complaint email that goes no where, no one is accountable and take your money and ghost you

      Business Response

      Date: 02/27/2025

      Hello ***,

       

      We sincerely apologize for your experience to this point. We have had some team members reach out via phone but were unable to connect with you. As I am reading through all of your communication with our team I want to ensure you have the access you need to view your results. If this is not the case, let me know and I will be sure to have the issue resolved. Furthermore, I would love to assist with setting up a call for you. If this is something that interests you, please let us know. Our team typically will schedule these via phone and we want to make sure we have a clear line of communication from here on. Your health and well-being are our priority and were here to support you every step of the way. If you have any further questions or need assistance, please let us know. 

      Customer Answer

      Date: 02/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the reports are read by a professional and I am given a contact number to call

      Sincerely,

      *** ********

    10X Health Ventures LLC is NOT a BBB Accredited Business.

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