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Business Profile

Lumber Store

Naples Lumber & Supply Co., Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromDavid T

    Date: 05/19/2023

    1 star
    Our contract was for - four to six weeks.We ordered 13 doors from Naples Lumber.Our contract stated that the maximum time was six weeks. After the six weeks they then changed it to six weeks was for the delivery time and now another six weeks for manufacturing all 13 doors.Now after waiting that full 12 weeks they made ** wait an additional two more weeks.Once the doors finally arrived one of our doors was not correct. It was delivered with No widow when we ordered the door with a window. After fifteen plus times of calling - no one answered the phone. So we went there in person three times to try to get answers - with No satisfaction. While there we asked to speak to the owner --- the owner has never responded.If we could give lower than a # 1 for our review -- We Would.

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