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Business Profile

Outdoor Kitchens

Jack Emery & Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Kitchens.

Complaints

This profile includes complaints for Jack Emery & Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jack Emery & Company LLC has 3 locations, listed below.

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    • Jack Emery & Company LLC

      780 22nd Avenue NW Naples, FL 34120

    • Jack Emery & Company LLC

      2977 Goodlette-Frank Road Naples, FL 34133

    • Jack Emery & Company LLC

      4100 Corporate Sq Ste 114 Naples, FL 34104

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/13/2023 I signed a contract proposal with ********************** and Company for equipment to be purchased and work to be performed on my outside lanai. The owner, Jack *********************** requested a check for the 60% deposit since the equipment had to be ordered upfront. The check was given on 12/13/2024 and cashed the following day. To my knowledge, no equipment has ever been ordered or confirmed by the company. I have consistently called, emailed, and texted both **************************** (owner) and ******************************* (********************** and Company employee) over the past several months as to when the equipment will arrive and when it would be subsequently installed. Most of the communications have been ignored. When a few have been addressed, either by ********************** or *******, they have directly lied in their communications concerning the status of the equipment, the install, or the project itself. I have asked several times for my equipment to be delivered immediately, or a refund of my $10,421.08 deposit, never getting a response to either request. I have told both Jack ********************** and ******************************* that they have, in essence, stolen my money since the check was cashed and not used to purchase my equipment. My last communication asked for a plan of what was going on and what Mr ********************** was trying to do. And of course there has been no response.

    • Initial Complaint

      Date:03/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breach of contract. We agreed on a large sink and purchased it. They installed the wrong sink, which is much smaller than the agreed upon sink. The countertop had to be cut for the sink and now we need Emery and Company to remedy the issue. Initially, ****/Emery and Company agreed to fix their mistake, however, it has been since October and they have not obliged.

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jack ********************** installed outdoor kitchen. After lot of harassment from him and his company finally they completed the project installing a side burner which does not regulate propane. We have called them several times. They do not answer their phone and do not respond to fix this problem.

      Customer Answer

      Date: 12/27/2023

      yes, we have heard from the company and are waiting for resolution.
      Thank you
      Mithi *****

      Business Response

      Date: 12/27/2023

      To whom it may concern, 

      The customer bought a product through us, and as the dealer, we must follow the appropriate warranty channels for repair or replacement. On this occasion, the manufacturer of the customers side burner elected to send out their own 3rd party repair person to repair the product, and we helped coordinate that, although they prefer to contact the client directly and I believe they have done so. We will continue to follow up with the manufacturer on the clients behalf to ensure the product works as advertised. 

      Thank you,

      Jack Emery 

      Customer Answer

      Date: 01/08/2024

       
      Complaint: 20974954

      I am rejecting this response because:

      Work is still pending. Jack ********************** needs to finish the work. Correction Jack ********************** NEVER Completed Install.



      Sincerely,

      ***************************

    Jack Emery & Company LLC is NOT a BBB Accredited Business.

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