Complaints

This profile includes complaints for Truly Nolen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Truly Nolen has 11 locations, listed below.

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  Truly Nolen

  3839 Domestic Avenue Naples, FL 34104

• 

  Truly Nolen

  770 Tamiami Trl Port Charlotte, FL 33953-3066

• 

  Truly Nolen

  25071 Bernwood Dr Bonita Springs, FL 34135-7839

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  Truly Nolen

  1600 Tamiami Trl Punta Gorda, FL 33950-5912

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  Truly Nolen

  1326 SE 46th Ln Cape Coral, FL 33904-8601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to remove roaches from a house I just purchased. I signed a contract and have paid for a year. They do not return phone calls or keep appointments. They did not perform the services that they promised. They did not fully treat the house and I did need to lead them around and ask them to spray certain places. They are unprofessional and rude. Bottom line is that I still have roaches that I am treating myself because they have totally failed to take care of the problem They did not fail to take my money.

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding non-completion of services.I hired Truly Nolen to remove rodents, secure my home and ensure they cannot get back in.I've contacted the company multiple times because I continue to hear the rodents, smell the rodents and deal with issues. I had a company come out today and quote me on cleaning my attic as there are issues remaining from the rodents, they opened the attic and there right inside the opening was a dead mouse. I am beyond upset. I trusted them to do their jobs. They made me feel like I was crazy. I've been living with this issue when it should have been completely resolved.

• Initial Complaint

  Date:10/31/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to inquire for pest control. Never opened their email or signed their contract. Did not like their high pressure fast talk sales pitch. **** charged my credit card even though i told them i will think about their. Then **** came to my house telling me I needed to sign their contract. I fear they can bully the elderly with there awful fraud

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam !! We hired this company on 8/29/2022 for a Rodent problem. We started seeing evidence of rats and we were disgusted. We paid $1400 for what they call PREMIUM package but we get GARBAGE service !! I feel very taken advantage of as a women ! The seller knew how afraid i was and sold me this ****** expensive package that would ***** him the most commission. This company has done VERY limited work .. they may have come out 4-5 time total but promised service every 2-3 days. WE the residents do all the work. We have weekly rat trappings and we have REMOVED THE DEAD and ALIVE RODENTS OURSELVES. We have to call for an appointment or to check to see why they arn't following through with their contractual agreement. Today 10/17 I was told nobody has been coming because they haven't seen any rats. That's because WE THE RESIDENTS are doing all the work and removing them . We just had our son take a picture of a rat we caught today and disposed. We are HIGHLY disappointed in this service and want all of our money back. This company is a scam. For the price we paid we should have ******* service. I'm so heart broken and still dealing with the same issue in my BRAND NEW BEAUTIFUL HOME

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid them to provide a service. They did not show up. They have refused to issue a refund for work they did not perform. They do not call back or answer the phone.

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .I'm trying to find words to describe how I feel and SCAMMED is probably the most accurate.They stared the service with cero results with in 4 visits.The technician was never previously informed about the conversations I had with the office..Not even one dead roach ,ant oh spider a total disaster.I'm not sure at this point if he even have any product on that little container he used to walk around my house .I found totally impossible that not even one dead roach .I understand everything takes time but how come we went to Home Depot and with a 3 dollar bottle we had results in less than 30 minutes .He will come to my house and ask me things like; "what I'm supposed to do today ? Oh comments things like oh I didn't know I had to apply this product today .I will check on the truck to see if I have the product.The people at the office didn't tell you that you needed to take everything out the kitchen cabinet? Nooo! Well I will do what I can .I don't have enough product Today I will be back .Enough is enough! Still kitchen full of roaches not even one dead .I called to cancel the service .But they charge my bank account again this month anyway.when calling to ask why ? They front desk lady said now I another 135 will be coming out my bank account.They transferred me with the manager Anna she never picked up oh called me back .Someone need to look In to this scam this company is running.Upper management probably doesn't know .but the new manager Anna at Naples location knows ! I had talked to her before.Extremely disappointed! They know they didn't do anything on my property .I send the manager pictures and emails .I made several phone calls .Initially I wanna to cancel but reading the contract I believe I deserve my money back .Base on the Results oh money back .I notice this office on Naples have several people complaining about same situation.

  Business Response

  Date: 08/29/2022

  Contact Name and Title: ***********************-Manager
  Contact Phone: ************
  Contact Email: ************************************************
  This account was already cancelled in early August per the customer's request. We started the service in mid-June, and had performed 1 chargeable service and 2 free courtesy follow up visits by the time I was notified of concerns she had in late July. We had a long phone conversation that day, and she explained her concern of still seeing roaches. Although the general public doesn't always understand that it can take time to resolve German ***** infestations, I understood and empathized with her concerns and apologized for any dissatisfaction, but that we were happy to help get this resolved. It was a good conversation and she agreed at that time to give us 30 days to resolve the issues to her satisfaction as per our Satisfaction Guarantee. She emailed me only a day or two after that conversation (before we were able to schedule another technician), saying she changed her mind and to just cancel the service; they were not willing to work with us on resolving her concerns as per how our Satisfaction Guarantee works. There is no balance on the account and she does not owe us any money. However, as a courtesy gesture, we will be refunding the services she paid for.

  Customer Answer

  Date: 08/29/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Contact Name and Title: Anna W.-Manager
  Contact Phone: XXX-XXX-XXXX
  Contact Email: ************@trulynolen.com
  This account was already cancelled in early August per the customer's request. We started the service in mid-June, and had performed 1 chargeable service and 2 free courtesy follow up visits by the time I was notified of concerns she had in late July. We had a long phone conversation that day, and she explained her concern of still seeing roaches. Although the general public doesn't always understand that it can take time to resolve German Roach infestations, I understood and empathized with her concerns and apologized for any dissatisfaction, but that we were happy to help get this resolved. It was a good conversation and she agreed at that time to give us 30 days to resolve the issues to her satisfaction as per our Satisfaction Guarantee. She emailed me only a day or two after that conversation (before we were able to schedule another technician), saying she changed her mind and to just cancel the service; they were not willing to work with us on resolving her concerns as per how our Satisfaction Guarantee works. There is no balance on the account and she does not owe us any money. However, as a courtesy gesture, we will be refunding the services she paid for.
  
  
  Consumer Response /* (2000, 7, 2022/08/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

  Customer Answer

  Date: 09/16/2022

  Unfortunately I had to come back .Today is September the 16 and they one more time failed to the delivery whats promise.They never Refunded the money to the bank account as they said will do .

  What else could I do?